Veronica Lalaine Delica

Veronica Lalaine Delica 127 Dr. Sixto Avenue Rosario, Pasig City 1609 Philippines Skype​: nhickalaine Email​:-LinkedIn​:​ veronicadelica ABOUT ME I am a friendly, confident individual with experience in customer service and virtual assistance. I have proven myself to be reliable and properly presented. I’m a freelancer for almost 2 years now and I’m looking for a full-time home based job. INTERESTS When I’m not at work, I like hanging out with my friends and going out for a swim. I also like to read books, watch movies and these help me unwind sometimes. WORK EXPERIENCES Teleperformance, Philippines McGraw-Hill Higher Education Customer Service Representative / Technical Support Representative July 2013 – May 2016 I assist college students in registering for their online courses. Teleperformance, Philippines McGraw-Hill Higher Education VOC (Voice of the Customer) Scrubber May 2016 – January 2019 I listen to surveyed calls to identify what caused the customers’ dissatisfaction. Upwork, Freelance Customer Service Representative / Virtual Assistant July 2017 – Present I perform different tasks from answering customers’ emails, social media management, data entry, web research to handling client’s dating accounts. For more info, please click here​. AREAS OF EXPERTISE ● ● ● ● ● ● Emails management SalesForce, Zendesk Online research Data entry Microsoft Office (Word, Excel and PowerPoint) Google Drive (Docs, Sheets and Slides) REFERENCES Alexandria Carroll, Founder and CEO License to Drift-Arwill Recto, Quality Assurance Supervisor McGraw-Hill Higher Education Teleperformance-