Veronica Emmanuel

Lagos, Nigeria SUMMARY Veronica Emmanuel - - linkedin.com/in/veronica-emmanuel-42565b105 - Accomplished Client Relationship/Success Manager with a track record of driving revenue growth and expanding market reach through strategic partnerships. - Proven expertise in managing key client accounts, ensuring exceptional service and satisfaction. - Skilled in leading cross-functional teams to align with client objectives and deliver exceptional results. - Strong focus on developing tailored solutions to improve client satisfaction and increase partnership revenue. EXPERIENCE Client Relationship/Success Manager Nomiworld/Sochitel UK • Negotiated strategic partnerships, driving revenue growth and market expansion • Served as primary contact for key client accounts, ensuring exceptional service • Led cross-functional teams to align with client objectives and deliver exceptional service • Developed tailored solutions, improving client satisfaction by 25% and partnership revenue by 30% • Outlined annual and quarterly priorities for departmental growth Client Relationship/Support Lead Nomiworld/Sochitel UK • Spearheaded client support initiatives, increasing satisfaction by over 20% • Developed customer success strategies, reducing churn rate by 15% • Collaborated with product teams to prioritize client-driven feature enhancements • Established strong client relationships, serving as a trusted advisor E-Business Customer Support Analyst Access Bank PLC • Provided operational support to over 100 customers daily, ensuring high satisfaction • Resolved issues promptly, maintaining high customer retention • Educated customers on banking products, promoting adoption and usage • Collaborated for timely issue resolution, consistently exceeding service targets October 2022 - Present, UK April 2020 - September 2022, UK September 2017 - March 2020, Nigeria EDUCATION Post Graduate Diploma Business Administration and Management • Grace Polytechnic • 2019 Bachelors of Science Microbiology • University of Ilorin • 2014 CERTIFICATES Data Analytics and Business Intelligence Certification Dataleum • February 2024 Associate member of the Chartered Institute of Customer Relationship Management Chartered Institute of Customer Relationship Management • October 2015 Access Bank School of Banking Excellence (Graduate Entry Level Training Program) Access Bank • August 2017 SKILLS Strategic Partnership Client Account Management Solution Development Development Client Satisfaction Enhancement Customer Support Management Customer Success Strategy Client Relationship Building Operational Support Customer Issue Resolution Revenue Growth Strategy Product Feedback Analysis