Veronica Emmanuel

With my extensive experience in client relationship management, revenue growth, and customer satisfaction enhancement, I am confident in my ability to contribute to the success of your organization.

In my current role as a Client Relationship/Success Manager at Nomiworld/Sochitel UK, I have successfully negotiated strategic partnerships, driving revenue growth and market expansion. I have also served as the primary contact for key client accounts, ensuring exceptional service and building strong relationships. By leading cross-functional teams, I have aligned with client objectives and delivered exceptional service, resulting in improved client satisfaction by 25% and partnership revenue by 30%.

Prior to this, as a Client Relationship/Support Lead, I spearheaded client support initiatives, increasing satisfaction by over 20%. I developed customer success strategies that effectively reduced churn rate by 15% and collaborated with product teams to prioritize client-driven feature enhancements. Through my proactive engagement and value-driven support, I have established myself as a trusted advisor to clients.

My skills in strategic partnership development, merchant acquisition across various VAS services, client account management, and solution development have been instrumental in my success. I am adept at revenue growth strategy and have a proven track record of enhancing client satisfaction. Additionally, my experience in customer support management and customer success strategy has allowed me to effectively manage operational support and resolve customer issues promptly.

I hold a Post Graduate Diploma in Business Administration and Management from Grace Polytechnic, as well as a Bachelor of Science in Microbiology from the University of Ilorin. I have also obtained certifications in Data Analytics and Business Intelligence, as well as being an Associate member of the Chartered Institute of Customer Relationship Management.

I am excited about the opportunity to contribute to your organization's growth through strategic account planning and exceptional service delivery. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experience align with your requirements.