Veronica Carolina Lima Vargas

Veronica Vargas vargas.ufpe gmail.com - www.linkedin.com/in/veronica-vargas @ 6 PRODUCT MANAGER / PROJECT OWNER 6 ecife, Brazil R E D U C AT ION Bachelor’s Degree in Accounting Universidade Federal de Pernambuco 2003 – 2008 MBA in Finance E Master Degree in Design Universidade Federal de Pernambuco 2013 – 2015 ILL S Agile product and project management oadmap Development Leadership of Crossfunctional Teams Stakeholders Management U Customer-Centered Design Metric Data-Driven Decision User research ourney Mapping Discovery orkshop Facilitation R X & & & J W L A N G U A G E S nglish - advanced Spanish - advanced Portuguese - native E Product Manager with 10+ years of experience leading crossfunctional teams to deliver impactful digital products across SaaS, eCommerce, B2B, and non-profit sectors. Skilled in Agile methodologies, user-centric design, and process optimization. Delivered measurable improvements in team performance, client satisfaction, and project outcomes. EXPERIENCE IBM C 2011 – 2012 S K PROFILE Product Manager ArcTouch, Brazil/USA May.2022 – Apr.2025 Grew client NPS to 9.0 while expanding the delivery team from 5 to 21 within 12 months, supporting larger account needs and stronger delivery capacity Increased team satisfaction from 70% to 93% and billable utilization from 50% to 80% by implementing Agile rituals and optimizing internal processes Led delivery of a non-profit mobile app recognized with a Silver Anthem Award, as well as a large-scale aviation platform used across international operations Translated product vision into actionable roadmaps, prioritized backlogs, and facilitated collaboration across design and engineering Delivered fast-paced agency projects by managing scope, timelines, budgets, and cross-functional execution to meet client KPIs. Project Manager Bemind Tecnologia, Brazil Fev.2014 – Apr.2022 Delivered and scaled over 20 digital products, including SaaS platforms, eCommerce apps, B2B tools, and institutional websites for startups and established brands Facilitated discovery workshops and user research to shape product direction and define MVP scope Led Agile teams as both Scrum Master and Product Owner, ensuring high collaboration between design, engineering, and QA Streamlined project communication with clients and stakeholders, improving alignment and accelerating issue resolution Managed project budgets, staffing, and delivery schedules, ensuring projects were completed on time and within scope.