Veronica Achieng

Veronica Achieng Odongo 📞 - | 📧-Location: Remote | Position Sought: Virtual Assistant / Remote Personal Assistant Professional Profile Detail-oriented and proactive virtual support professional with extensive experience in customer service, administrative support, online communication, and multitasking. Skilled at handling live chat, scheduling, internet research, and technical problem-solving. Proven ability to communicate clearly, manage multiple priorities, and provide high-quality assistance with minimal supervision. Equipped with fast internet and reliable tools to deliver exceptional remote support. Core Skills         Strong written and verbal communication Internet research and data entry Appointment scheduling and coordination Live chat and customer support Microsoft Office & Google Workspace Live chat tools & CRM systems Fast learner and self-starter Task ownership and deadline management Professional Experience Chat Support Representative Jezwill Investments – Remote 2024 – Present     Provide real-time chat support for users, resolving technical and account-related issues. Maintain a 95% customer satisfaction rating through fast and effective service. Translate complex technical information into simple, user-friendly responses. Troubleshoot issues like password resets, installation problems, and website errors. Administrator / Personal Assistant / Cashier Chaju Builders Ltd – Kisumu, Kenya 2021 – 2023  Managed the CEO’s office, scheduling, and business correspondence.   Coordinated payments, travel, procurement, and document control. Tracked project progress, handled petty cash, and organized office operations. Receptionist Royal City Hotel Ltd – Kisumu, Kenya November 2018 – March 2021    Delivered professional front-desk service and handled all guest queries. Managed calls, bookings, mail handling, and coordinated travel arrangements. Supported office operations, documentation, inventory, and customer service. Intern – Front Desk Royal City Hotel Ltd – Kisumu, Kenya September 2018 – November 2018  Assisted with check-ins, guest directions, document filing, and phone responses. Education Food and Beverage Management September 2017 – February 2021 Availability Fully available for remote work. Can work flexible hours including early mornings, late evenings, weekends, and holidays depending on task requirements. Comfortable handling tasks across multiple time zones. Interests Solving puzzles and brain teasers | Exploring productivity tools | Listening to business podcasts | Organizing online events | Volunteering | Hiking | Learning languages | Attending events References Available upon request