Veronica Achieng

I am a highly organized and proactive Virtual Assistant and Customer Support Specialist with over five years of experience in remote support, administration, and communication. My career journey has equipped me with the ability to handle a wide range of tasks, from managing executive calendars and organizing meetings to offering real-time technical support via live chat. I thrive in fast-paced environments and take pride in delivering solutions with efficiency, professionalism, and empathy.

Throughout my career, I’ve developed a reputation for being dependable, detail-oriented, and excellent at multitasking. At Jezwill Investments, I currently serve as a Chat Support Representative, resolving user issues quickly and maintaining a consistent 95% customer satisfaction rate. Whether it's troubleshooting login problems, guiding users through technical processes, or simplifying complex instructions, I ensure every client feels heard and supported.

Before that, I worked at Chaju Builders Ltd, where I managed executive scheduling, procurement, travel coordination, and document control. This role sharpened my skills in time management, problem-solving, and discretion. I also maintained effective communication between departments and ensured daily operations ran smoothly, skills that continue to serve me in remote roles.

I am highly skilled in Microsoft Office, Google Workspace, CRM systems, and various live chat tools. I’m quick to learn new platforms and enjoy exploring productivity software that helps streamline workflow. I’m also confident in making phone calls, booking appointments, conducting internet research, and completing data entry tasks with speed and accuracy.

What sets me apart is my initiative. I don’t wait to be told what to do, I anticipate needs, take ownership of tasks, and always look for ways to improve processes. My strong written communication skills make me especially suited for virtual roles, where clarity and responsiveness are key.

I am fully available for remote work and comfortable working across time zones. Whether early mornings or late evenings, I remain flexible and reliable to meet the needs of clients or teams.

In my free time, I enjoy solving puzzles, listening to business podcasts, organizing online events, and volunteering. These interests keep my mind sharp and help me stay connected to communities of growth and learning.