Vernalyn M. Lavilla

VERNALYN M. LAVILLA VIRTUAL ASSISTANT My goal is to obtain a position that will enable me to use my skills, educational background, and ability to work well with other people. I am detail-oriented, organized, and able to work independently or in a team setting. My experience in customer service has shown me how important it is to be able to handle different situations effectively and efficiently. WORK EXPERIENCE Freelancer - Upwork.com/ Jun 2015 - Oct 2024 Virtual Assistant/ Researcher Fundamental research. Research looks for ways to improve efficiency in CONTACT- Gingoog City, Mis. Oriental EXPERTISE Proficient in Microsoft Office products, process and production. Research allows procedure to change throughout the course of the experiment. Air/Ocean Import Operations Help manage current customers accounts. Deal with a high volume of inbound and outbound calls. Provide shipment quotes for customers and set up shipments as required by customers. Online booking May 2022- July 2023 Record day to day financial transactions and complete the posting process. Graphic Designing Verify that transactions are recorded in the correct day Basic Computer, Printer and ledger. Network Troubleshooting Proficient in PHP Programming language Excellent in Verbal Communication (English) Excellent Customer Service Relations Data Entry Skills EDUCATION STI College of the Philippines Bachelor of Science in Information Technology Cagayan de oro City SY 2015 book, supplier’s ledger, customer ledger and general Bring the books to the trial balance stage. CUSTOMER SERVICE REPRESENTATIVE/ Offshore Sound Board Solutions/ June- Obtains client information by answering telephone calls; interviewing clients; verifying information. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Informs clients by explaining procedures; answering questions; providing information. Real estate investment Company/ February 2023 Identifying potential properties and motivated sellers. Building and maintaining list of cash buyer Building and maintaining list private lenders Incoming emails and phone calls. Virtual Assistant – Remote/Mar 15 2022 Analyses the behavior of a proprietary algorithmic trading system. Analyses how the system would have performed under different scenarios.