Vernalyn M. Lavilla

I am a detail-oriented and highly organized professional with strong experience in virtual assistance, data entry, customer service, and administrative support. I am proficient in Microsoft Office applications and have additional skills in graphic design, basic computer, printer, and network troubleshooting, as well as PHP programming. I am also fluent in English with excellent verbal communication skills and strong customer service relations.

I have worked as a Freelance Virtual Assistant/Researcher on Upwork (June 2015 – October 2024), where I managed multiple client projects across different industries. My responsibilities included research, data organization, reporting, documentation, and maintaining clear communication while consistently meeting deadlines.

My professional experience also includes roles in Air/Ocean Import Operations, Online Booking/Bookkeeping Assistance, Real Estate Virtual Assistance, and Customer Service Representation. In these roles, I handled shipment coordination, financial record-keeping, lead management, property research, customer inquiries, and high-volume communication tasks, always ensuring accuracy and efficiency.

I am seeking opportunities where I can further apply my skills, contribute to team success, and continue growing professionally while delivering high-quality and reliable work both independently and collaboratively.