Verah Adhiambo Ogendo

VERAH ADHIAMBO OGENDO P.O. Box-, Nairobi, Kenya - |-LinkedIn: linkedin.com/in/verahogendo PROFESSIONAL SUMMARY Enthusiastic and reliable Customer Service and Hospitality professional with over 5 years of experience in the aviation and hotel industries. Proven expertise in guest service, flight operations, and hospitality supervision. Recognized for excellent communication, problem-solving, and leadership skills. A critical thinker and strong team player with solid computer literacy, committed to delivering exceptional experiences and operational excellence. CORE COMPETENCIES • Customer Service & Guest Relations • Flight Check-in & Boarding • Hospitality & F&B Supervision • Problem Solving & Critical Thinking • Communication & Interpersonal Skills • Team Leadership & Training • Transfer Desk & Passenger Assistance • Computer Literacy (MS Office, POS, Airline Systems) PROFESSIONAL EXPERIENCE F&B Supervisor / Hostess Triple O’s Hotel – Nairobi, Kenya May 2015 – September 2016 • Welcomed and seated guests, managed reservations, and coordinated dining flow. • Promoted to F&B Supervisor for exemplary performance and leadership potential. • Supervised service staff, ensured customer satisfaction, and upheld food service standards. • Trained new hires, delegated responsibilities, and resolved guest concerns effectively. Customer Service Agent Qatar Airways – Doha, Qatar August 2013 – March 2014 • Assisted passengers with check-in, boarding, transfer desk inquiries, and general support. • Handled high volumes of international passengers in a fast-paced airport environment. • Ensured compliance with safety, security, and service standards. • Supported smooth flight boarding and transfer processes. Customer Service Agent Kenya Airways – Nairobi, Kenya February 2012 – July 2013 • Delivered frontline customer support at check-in counters and boarding gates. • Assisted passengers with documentation, seating, baggage, and special needs. • Coordinated with operational teams for on-time departures. • Maintained high levels of professionalism and customer satisfaction. EDUCATION Diploma in Business Management Strathmore University – Nairobi, Kenya February 2023 – October 2024 Private Pilot License (PPL) Standard Aviation – Nairobi, Kenya January 2017 – September 2017 Certificate in Airline Passenger Handling Pride Centre – Nairobi, Kenya January 2010 – June 2010 LANGUAGES • English – Fluent • Kiswahili – Fluent REFERENCES Available upon request.