Verah Adhiambo Ogendo

I am a highly experienced customer service professional with a strong background in the travel,aviation and hospitality industries. With over five years of hand-on experience with with leading airlines such as Qatar Airways and Kenya Airways, I have developed a deep understanding of customer expectations, cultural sensitivity, and efficient service delivery in fast-paced environments.

I possess excellent interpersonal and communication skills, which enable me to handle customer inquiries, resolve complaints,and provide solutions with empathy and professionalism. I am well-versed in front line service operations,including check-in procedures,ticketing and travel coordination and I take pride in creating positive memorable experiences for every client.

My key skills include:

-Conflict resolution and problem solving

-Multitasking and time management

-Strong attention to detail

-Teamwork and collaboration

-Adaptability in dynamic and high-pressure settings

-Proficient in customer management systems and service protocols.

I addition to my practical experience, i hold certification s in Airline Passenger Handling and a private Pilot License, alongside a Diploma in Business Management. These have equipped me with strong organizational and administrative abilities, making me a well-rounded and reliable asset in any customer facing role.