Vera Blanke

Vera Blanke Profile Behind every successful transformation is the ability to connect the dots between people, systems and strategy. That’s where I thrive. Personal details Vera Blanke -- Klaterbos 24 2134JE Hoofddorp Languages I’ve always had a passion for making things work better. Whether it’s a process, a team dynamic or the way we approach change. That mindset has guided me through leadership roles in operations, customer success and support, where I’ve consistently delivered results by improving how people work together. I’m not driven by change for the sake of change. I’m driven by progress that makes work easier, more effective and more meaningful for the people doing it. I listen carefully, lead with clarity, and always look for sustainable solutions that stick beyond the project phase. What makes this work meaningful to me is the opportunity to empower others along the way. I believe in clear goals, honest collaboration and giving teams the tools and trust they need to thrive. That’s how we build better ways of working, one improvement at a time. I’m always interested in opportunities where I can continue building strong teams, improving the way we work and driving lasting results. Whether it’s a new role or a project in transition, I’m open to contributing where people, purpose and performance come together. Employment Dutch English Head of Datacenter Operations Support (Sr. Manager) Mar 2021 - Oct 2024 Equinix, Amsterdam Led the Datacenter Operations Support department, overseeing a team of 26 professionals/managers with a wide portfolio of services including supplier contract management, training & development, reporting & analytics, asset management, access & IT management, CAD technical drawing, connectivity management, controls engineering, data quality management, first-line system support (Siebel), customer reporting, finance management, business analyst management, and project management. Focusing on scalable operations, data-driven decision-making and people-first leadership. Known for creating structure in complexity and building teams that deliver with consistency, engagement and purpose. Manager, Datacenter Operations Support May 2019 - Feb 2021 Equinix, Amsterdam Led the Datacenter Operations Support team at Equinix NL, managing key operational processes across asset management, contracts, planning and reporting. Focused on building structure, improving efficiency and supporting internal stakeholders through reliable and scalable support services. Manager, Customer Success Sep 2016 - Apr 2019 Equinix, Amsterdam Led the Customer Success Management team for Benelux, focusing on strong client relationships, team development, and cross-functional collaboration. Drove improvements in customer engagement, supported regional integration efforts and strengthened alignment with Sales. Manager, Global Customer Care Feb 2016 - Aug 2016 LeaseWeb, Amsterdam Led the design and rollout of a new global customer care strategy across NL, Germany, the US and Singapore. Focused on aligning service standards and creating a consistent customer experience across regions. Team Manager Sales Support & Interim Team Manager Feb 2015 - Jan 2016 Datacenter Provisioning LeaseWeb, Amsterdam Led global Sales Support operations and interim Datacenter Provisioning at LeaseWeb, ensuring a seamless experience from sales to delivery. Focused on operational consistency, process standardization, and improving team readiness through onboarding and knowledge management. Team Leader, Operational Network Management Mar 2013 - Feb 2015 KPN, The Hague Led the Operational Network Management team, driving improvements in process efficiency, knowledge sharing and incident handling. Introduced structured workflows and systems to support a more scalable and responsive operation. Manager & Trainer, Technical Service Center Europe Jun 2010 - Sep 2012 Colt, Barcelona Built and led the Training & Process department for the Technical Services Center Europe, driving onboarding, continuous learning, and knowledge standardization. Developed digital learning tools and internal knowledge platforms. Project Coordinator, Technical Service Center Europe Mar 2010 - May 2010 Colt, Barcelona Supported the development and rollout of first-level troubleshooting processes, contributing to structured service delivery. Focused on drafting, testing and documenting procedures. Team Leader, Order Recept Desk Oct 2009 - Feb 2010 Colt, Barcelona Played a key role in establishing a centralized Order Receipt Desk in Barcelona, managing operations across 7 European countries. Led a 26-person team to ensure smooth order handling and coordination. Queue Manager, Technical Service Center Benelux Apr 2009 - Sep 2009 Colt, Barcelona Managed day-to-day task distribution and supported team members with complex customer issues and escalations. Stepped in as acting Team Leader when needed. Customer Advisor, Technical Service Center Benelux May 2008 - Mar 2009 Colt, Barcelona Assisted business customers with technical inquiries and coordinated internally to ensure timely and effective resolution. Consumer Care / Sales Representative Jan 2006 - Apr 2008 Sitel Philips, Barcelona Assisted customers and internal teams with inquiries on extended warranties, while ensuring accurate documentation and payment tracking. Education Generative AI: Prompt Engineering Basics IBM Coursera, Hoofddorp 2024 - 2024 Diploma's, Bachelor of Law modules NCOI, Amsterdam, NL Legal & Communication skills, Conflict Resolution & Mediation, Administrative Law, Constitutional Law 2018 - 2019 Diploma, Bachelor Human Resource Management Hogeschool NTI, Leiden, NL 2008 - 2013 Diploma, Prince2 Foundation APM Group Ltd, Barcelona, ES 2011 - 2011 Diploma, ITIL Foundation APM Group Ltd, Barcelona, ES 2011 - 2011 Diploma, Propedeuse Human Resource Management Hogeschool Zeeland, Vlissingen, NL 2004 - 2005 Diploma, Higher General Secondary Education HAVO Christelijke Scholengemeenschap Walcheren, Middelburg, NL Science, Mathematics, Biology, Physics, Dutch, English, German, Music, Social Studies 2000 - 2003 Primary/ Secondary Education 5th – 8th grade Emirates International School, Dubai, UAE 1996 - 2000