Venus Loraña

About Me Experienced Property Manager with a strong background in overseeing residential buildings, maintenance operations, and compliance management. I have successfully managed 24 properties in New York, ensuring smooth operations, tenant satisfaction, and regulatory compliance. Skilled in lease administration, maintenance coordination, and process improvement. I thrive in fast-paced environments, problem-solving proactively and optimizing workflows to deliver exceptional property management services. EXPERTISE Property Managing Management Skills Organization Skills Property Manager Leasing Specialist Customer Service Admin Tasks Social Media Manager EXPERIENCE Property Manager | Maintenance Coordinator Pro Realty USA (October 2021 - December 2024) Property Manager (maintenance requests & Sending Vendors) Client relations (tenants, clients, vendors) Assisting on-boarding and off-boarding clients Handling Violations and Inspections Invoicing Property Manager (Short term rental properties) Homely Spaces UK (March 2020 - November 2021) Handling AirBnb, VRBO and Booking.com listings Social Media Manager (Posting contents on FB & IG) Client relations (Short-term guests) Coordinate cleaning services and maintenance to ensure seamless guest experiences. Customer Service Representative Lyft Business NYC (May 2018 - December 2020) CSR, handling driver and passengers service request PLATFORM & TOOLS EXPERIENCE Social Media Managing Critical Thinking Problem Solving --Davao City, Philippines Property Management & Short-Term Rental Platforms: Airbnb, VRBO, Booking.com Property Management Software: AppFolio, Propertyware Buildium, and Property Meld. Social Media Management: Facebook, Instagram (Content Posting & Engagement) Spreadsheet & Workflow Management: Microsoft word, excel, Google sheet and Docs, Adobe Acrobat, ClickUp Communication & CRM Tools: Zendesk, Talkrout, WhatsApp, Dialpad, Front