PROFESSIONAL EXPERIENCE
A dynamic, people-oriented professional with over 3 years of experience in recruitment,
customer support, and additional 2+ years in administrative and support roles. Skilled in
building strong relationships and engaging effectively with individuals from diverse
backgrounds. Adept in communication, problem-solving, and delivering exceptional
service, consistently ensuring a positive experience for both clients and colleagues.
Known for strong interpersonal skills and a genuine passion for hospitality and creating
welcoming environments.
WORK EXPERIENCE
Nityo Infotech - Mid Level Technical Recruiter
August 2024 - Present
Managing recruitment portals
VENUS
CAHANAP
RECRUITER
Interviewing, Scheduling, and processing needed documents
Updating statuses, communicating with the applicants, account managers,
supervisors, etc. regarding application statuses
Interacting with applicants on a daily basis
HR Recruiter - Kooapps Philippines Corporation
December 2021 - June 2024
Facilitating interviews
--252 MLQ St. New lower
Bicutan, Taguig City
SKILLS
Interacting with different people daily
Handled the entire recruitment team
Screening, scheduling, and facilitating offers
Data analysis; includes a quarterly count of applications, as well as a cost analysis.
Interacting with clients, executives, applicants, and managers daily
Work closely with the CEO and executives; also manage their calendars
Facilitating recruitment activites; Job Fairs
Accommodate applicants and partners’ queries
Data Analysis
Cost Analysis
Customer support
Client Support
Sourcing
Proposal Reviews
Communication
Canva
Google Suite
Power Point
Microsoft Office
Presentation
LANGUAGES
English
Filipino
EDUCATION
Handled and answering questions on the company Facebook page.
Onboarding, Offboarding, and Orientating new hire interns
Provide accurate and detailed updates on the database
Office Admin - Collabera Technologies Private Limited, Inc | Project based
(LAZADA)
July 2020 - July 2021
Customer support - assisting / giving specific solutions with customers’ concerns
Maintain a positive and empathetic attitude when engaging with customers.
Printing receipts for BIR’s audit.
Self-audit, checking accuracy of the receipts while inspecting for errors or
duplications.
Detailed documentation
Operation Clerk - CBL freight forwarder & Courier Express Int’l, Inc.
July 2017 - March 2020
Customer & Client support - Respond to customer / clients’ inquiries via phone, email, or
St. Chamuel Institute of Technology
2017
chat in a professional and timely manner.
Bachelor of Science in Computer Science
Prepare packages for shipment
Follow up on customer concerns to ensure satisfaction and resolution.
Prepare and forward documents for billing purposes
CHARACTER REFERENCE
Available upon request
Monitoring the transactions of the assigned client.
Accomodate clients’ queries through email and phone calls
Handeled DOH Project; Delivery of medicine into different regions of the country.
Probe and discover the needs of the customer and recommend the appropriate services.
