Venus Cahanap

I am a dedicated and versatile professional with a strong background in both Customer Support and Recruitment, bringing over 3 years of experience in each field. My unique combination of skills allows me to communicate effectively, resolve issues efficiently, and contribute meaningfully to organizational goals across both customer service and talent acquisition functions.

In Customer Support, I have provided high-quality service to a wide range of clients and customers through phone, email, and chat channels. My role involved addressing concerns, troubleshooting issues, and ensuring prompt and accurate resolutions while maintaining a high level of customer satisfaction. I take pride in my ability to remain calm under pressure, think critically, and offer solutions tailored to each situation, ensuring a seamless support experience.

Parallel to my customer service experience, I have also developed a solid foundation in Recruitment, working in both in-house and agency settings. I have been involved in the full recruitment lifecycle—from sourcing and screening candidates to onboarding and coordinating with hiring managers and external partners. I have handled various roles across different industries, adapting quickly to changing hiring needs while ensuring compliance and process efficiency. My approach to recruitment is not just about filling roles but about finding the right fit for both the candidate and the organization.

What sets me apart is my strong problem-solving mindset. Whether it's resolving technical issues for a customer or navigating complex recruitment challenges, I remain solution-focused and proactive. I am comfortable handling escalations, coordinating with multiple stakeholders, and taking initiative to improve workflows and outcomes.

My experience across these two dynamic areas has equipped me with excellent communication, organization, and interpersonal skills. I value collaboration, integrity, and continuous improvement, and I am always eager to take on new challenges that allow me to grow professionally while contributing to the success of the team and the organization.