Venkatanarayana Chella

VENKATANARAYANA CHELLA Service Delivery Manager | AWS | Azure | DevOps | Project Management | IT Service Management | Delivery Management | Program Management | Project Manager- - linkedin.com/in/venkatanarayana-ch/ Hyderabad, India Summary Dynamic and results-driven Service Delivery Manager with 18+ years of experience in leading cross-functional teams to deliver exceptional customer service and operational excellence. Proven track record of implementing process improvements to optimize service delivery and exceed KPI targets. Ownership of Cross-Functional Projects/Teams, Scope Definition. Road Map Planning, Resource Planning, Multiple Project Execution, Delivery of Critical Business Initiatives, Innovative Solutions to Project Deadlocks, Applying Risk Mitigating strategies, Startup Product B2B, B2C, Saas Space), fast-paced environment experience. Skills Project Management & Leadership (Project Initiation, Project Planning, Project Execution and Project Delivery) Stakeholder Management (Stake holder Engagement, Satisfaction & Meeting Expectations) Resource Management (Planning, Allocation, Optimizing Resources, Tools, People and Budget) Strategic Planning (Team Leadership, Communication Skills, Interpersonal Skills) Customer & Client Relationship Management (Customer Satisfaction, Long-Term Relationship) IT Service Management (SLA, KPI's, Process Improvement, Continuous Improvement, Change Management, Performance Metrics Analysis, and DevOps CI/CD Pipelines Implementation) Technology & Project Management Tools (AWS, Azure, DevOps, SAP, SAP HANA, Sales Force, Service Now, Cyber Security) (MS Project, Smartsheet, Asana, Trello, Jira, Grant Chart, Slack, Teams, Zoom, Google Workspace, Salesforce, HubSpot, PowerBI and Splunk) IT Infrastructure, IT Services & Operations, Delivery Excellency, Scrum, SAFe Framework, Agile Methodology Risk Management (Identifying Scope, Impact Risk Analysis Risk Assessing & Mitigation Plan) Quality, Document Compliance, Artifacts Creation, Industry Standard Policy adherence and IT Governance. Work Experience Nov 2022 - Jul 2024 Service Delivery Manager Quality Kiosk Technologies Pvt Ltd, Mumbai, India Accountable for Delivery Excellence, Client Satisfaction, P&L for all projects in the account. Increased the FTE count from 0 to 100 FTE across markets by having key discussions for BAG & also hunting new areas in HDFC markets. This involves interacting with different stakeholders at delivery executive levels across onshore & offshore. Achieved 80% growth in accounts revenue and 8% profitability improvement across a span of 2 years. Managed relationship with client senior stakeholders like Divisional Directors, chair governance meetings, participate in steer-co with client senior stakeholders. Managed delivery of multi-technology projects in Digital, Data and Cloud transformation with a blend of Management and Technical experience. Achieved 30% Productivity in last 2 years for the bank by optimizing the operating and by managing the services in different projects. Initiated delivery for AMS support/Pega, SAP, SAP HANA, Win2K, Shared Business profile from offshore. Set up the Testing & Data CoE for Banking and Financial services at offshore for skills like Automation, Security & Performance Testing. May 2020 - Oct 2022 Delivery Associate Value Momentum India Pvt Ltd, Hyderabad. Managed development and oversight of enterprise-wide monitoring tools for enterprise service delivery. Boosted customer satisfaction metrics by nearly 40% as a result of implementing monitoring standards. Improved IT service availability from 67% to 99% by establishing technology service improvement plans. Delivered 15% in operational budget savings by consolidating tools and re-evaluating budgets. Managed relationship with Development and Infrastructure teams, and partnered closely with internal LOBs. Feb 2017 - May 2020 Project Manager GSPANN India Pvt Ltd, Hyderabad. Managed application and infrastructure support of Mission Critical Web Publishing applications. Ensured the applications and supported infrastructure are available at the agreed service level. Acted as a SPOC between Development team, Stakeholders and Support team. Handled Capacity Management, Risk Management, Reliability Issues, Progress Monitoring, KPI's tracking, Quality, Budget, Communication, client Management and Strong Leadership. Feb 2015 - May 2017 Delivery Executive UNISYS India Pvt Ltd, Bangalore, India. Managed infrastructure support for about 20+ servers running mission-critical application of Banking/Insurance customers of the organization. Ensured the supporting infrastructure is available at the agreed service level. Good Experience in leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. Led an application management and project services across portfolios. Jan 2006 - Feb 2015 Performance Test Architect/Manager IBM, Accenture, Polaris. INDIA. AWS, Azure, DevOps, Jenkins CI/CD Pipelines, GitHub, Influx DB, Jira, Confluence, CVS, Mongo DB, Oracle, SQL, Gamma, Unix, Linux Environments, Kubernetes, Docker multi-containers. AppDynamics, Cloud Watch, Data Dog, Splunk, New Relic, Dynatrace, LoadRunner, IBM RPT, Neo Load, JMeter, Gatling, K6; VSTS, Blaze Meter, Cloud Watch. Knowledgeable in Java, C, Python. Comprehensive understanding of the performance testing lifecycle, phases, activities, and deliverables. Skilled in NFR analysis. HTTPS, Web Services, Siebel, TCP/IP, Citrix, Ajax, and Tru-Client. Java code profiling tools like JVisualVM and JProfiler; Memory Management: GC, JVM architecture, clustering, load-balancing algorithms, and 3-tier architecture with hands-on experience in thread dump and heap dump analysis for identifying and fixing memory leaks. Skills Technical Project Management | Program Management | Service Delivery Management Project Management & Leadership | Stakeholder Management | Resource Management | Strategic Planning | Customer & Client Relationship Management | IT Service Management | Risk Management Tools and Frameworks AWS | Azure | DevOps | SAP | SAP HANA | Sales Force | Service Now | Cyber Security | MS Project | Smartsheet | Asana | Trello | Jira | Grant Chart | Slack | Google Workspace | Salesforce | HubSpot | PowerBI | JAVA | .Net | Splunk | Dynatrace | AppDynamics Education Master of Computer Applications, Osmania University-2005. Certification DevOps Certified Project Manager -2024 AWS- Technical Professional from Simply Learn.