Venjilyn Mabalda

VENJILYN S. MABALDA Contact me at: Phone:- Email:- VIRTUAL ASSISTANT/PATIENT P R O F I L E COORDINATOR MY SAHAY GLOBAL INC. Experienced customer service representative with four years March 17, 2025 – June 20, 2025 of phone-based experience in sales and customer care. Proven ability to prioritize tasks, manage time efficiently, and Managed client scheduling, digital intake forms, and maintain a high level of accuracy. Demonstrated commitment appointment reminders to resolving customer issues and exceeding expectations Provided responsive customer service via phone, through strong organizational and problem-solving skills. email, and live chat Maintained electronic health records and ensured E X P E R I E N C E CUSTOMER SALES REPRESENTATIVE Gezer Social Media Solutions Inc. HIPAA compliance Coordinated follow-ups and client reactivation outreach E D U C A T I O N February 2017 - October 2018 SECONDARY SCHOOL February 2019 - July 2019 (Returned to company after a brief Bacoor National High School Annex break) - Conducted outbound lead outreach, scheduled facial DIPLOMA OF SCIENCE IN ACCOUNTANCY WITH A appointments, and meticulously tracked all activity MAJOR IN BOOKKEEPING, within HubSpot CRM. Focused on building strong Montessori Professional College customer relationships to drive repeat sales of beauty devices and skincare products. - S K I L L S CUSTOMER SERVICE REPRESENTATIVE HEALTHCARE ACCOUNT Teleperformance Philippines Pasay July 18, 2022 - March 17, 2025 Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfortable with scheduling and CRM platforms. Financial Skills: Foundational knowledge of accounting Served as a primary point of contact for healthcare plan principles and basic bookkeeping practices. members, resolving billing discrepancies by verifying Interpersonal Skills: Strong communication, active and providing accurate insurance information to listening, and negotiation abilities; able to build rapport provider offices. Proactively scheduled appointments with clients and team members. with specialists, ensuring network compatibility. Communication Skills: Clear, professional verbal and Facilitated prescription refills with pharmacies, written communication; experienced in handling client explained complex benefit details, and submitted verbal inquiries and service coordination. grievances on behalf of members to advocate for their Personal Attributes: Highly adaptable, quick to learn new needs. systems, and dependable in fast-paced environments.