VEMULA SUDHAKAR REDDY
--https://www.linkedin.com/in/sudhakar-vemula-116aaa11b/
Gender: Male | Nationality: Indian
PROFILE
Over 15+ years of IT experience in designing, developing, and supporting application Operations & Maintenance.
Good experience with ITIL processes and involvement in RFP process, Financials, and contract discussions with a success rate.
Utilised the ITIL service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Skill in Software Development Life Cycle SDLC such as Waterfall, Agile, and SCRUM, ranging from gathering business requirements, system enhancements, and support activities.
Worked in a cross-functional and cross-cultural environment in Germany for a year, interacted with and resolved clients’ critical business issues; also provided innovative ideas for benefits.
Managing finances, budgets and interacting with international clients (EMEA, APAC & US).
Led the service delivery team, Service transitions and ensured the team's processes and tasks were carried out efficiently with TAT.
Learned A1 and A2 level of German Language.
TECHNICAL PURVIEW
Area
Technologies
Technologies
Java, JavaScript, DevOps, AWS, Adobe Sign, SCORM, Liferay Master solutions, Salesforce Admin
Database
Oracle, Postgres
Application/Web Servers
Web Logic 10, Tomcat 6.x, GlassFish 2.x
Tools
CVS, SVN, ITSM BMC-REMEDY/ITSM, Git, bitbucket, Confluence Citrix, ServiceNow, Share Point Applications, CMDB
IDE Tools
Eclipse
Frameworks
Struts, Hibernate
Markup Languages
XML, HTML, CSS
Domain Knowledge
Learning content management, Automotive, Life Sciences and Recruitment & Sales
CERTIFICATION
SAFe® 5 Product Owner/Product Manager
Salesforce AI Associate
WORK EXPERIENCE
Accenture Private Limited Dec 2009 – Till Date
Role: Service Delivery Lead – Associate Manager
#Project4: Frontline Office Europe | Client: Adecco, Switzerland | Duration: Mar 2023 – Ongoing
Managed 30+ staffing application operations support and maintenance in the AMSD model.
As a Service Delivery Manager (SDM) role, worked on Contract SoW review and Resource management.
Understood the solution design documents and to identify service components to adhere to processes.
Managing risks that may affect release scope and testing team setup of dev/INT environment setup.
Communicating to all the key project plans, commitments, and changes including requirements.
Implementing and managing release processes for code through development, test, and production environments
Managing relationships and coordinating projects between different teams and for smooth delivery within budget.
Responsible for the day-to-day service delivery and client satisfaction by aiming the objectives set out in the Service Level Agreements(SLA/KPI).
Technologies: Salesforce, ServiceNow, Jira, Confluence, Azure ADO & HP ALM
Role: Service Delivery Lead – Associate Manager
#Project3: Adobe Sign & Global development solutions | Client: Regeneron, USA | Duration: Nov 2020 – Feb 2023
Managed 65+ applications operations support and maintenance in the AMSD model.
Contract SoW review and Resource management
Created templates and workflows in Adobe Sign and worked on automations for business benefits.
Created multiple Dashboards in ServiceNow for ease of reports and used agile methodologies – Jira, Scrum and Kanban
Salesforce integration, Icertis, SharePoint and Workday integration for Adobe Sign application.
Excellent problem-solving skills, attention to detail and ability to effectively prioritize tasks and worked with SRE.
Technologies: Adobe Acrobat Sign, Veeva Vault/CRM, Argus, AWS & Salesforce
#Project2: Service Delivery Lead |Product Owner | Client: BMW, Germany (Munich) | Duration: Dec 2009 - Oct 2020
Managed 50+ Aftersales-Vehicle Marketing Application’s operations support and maintenance (EMEA, APAC &US markets).
Good Knowledge in Aftersales and vehicle Marketing area of ordering and used car management processes.
Leverage sound exposure of agile values, principles, and the scrum framework, including backlog grooming, release, and sprint planning, burn-up/down charts, and more.
ITIL processes to deliver seamless support and .
Work closely with other departments to meet IT service requirements.
Conducted review meetings and guided the team members.
Released application to the testing and provided support to the application.
Supported critical/high/medium priority (P1, P2, P3 & P4) issues after the release in the production environment.
Utilized deep knowledge in incident/problem/change management process and escalation handling.
Handled L1, L2&L3 calls and Reporting of KPI/SLA metrics with all stakeholders.
Computer Vision Labs (India) Pvt. Ltd, Hyderabad Mar 2009 - Nov 2009
Role: Software Engineer
#Project1: IR-LMS | Client: IRISET, India
Wrote code for struts action classes.
Developed UI using Java Server Pages (JSP)
Involved in project maintenance and bug fixing.
ACADEMIC QUALIFICATIONS
Master of Computer Applications with distinction, Osmania University, India 2008
