Velvee Anne Tobias

VELVEE ANNE M. TOBIAS Blk291 Lot 5Pipit St., Brgy Rizal, Makati City (-- Skill Summary Computer Network Fundamentals (Network topology, Cisco) SQA Testing & Methodologies Test Plan, Test Scenario, Test case creation Agile SDLC Environment Database Programming (MySQL) Jira ticketing system API Testing Web development (using Bootstrap, HTML, CSS and Javascript) TIBCO Spotfire (Generation of reports and Data Validation) Excellent in Issue Analysis Excellent Teamwork and communication capability Excellent ability to work under pressure and keen to details Professional Experience March 2020 – Current Software Quality Assurance Engineer WeWork, 26th Floor, Menarco Tower, 32nd Street, Bonifacio Global City, Fort Bonifacio, Taguig City, Philippines Implemented new QA methodology and formal way of testing a platform. Implemented and explained to other QA on the process of the test plan creation, created document format on creating a test case. Implemented Test Execution process for the QA team, which includes repository of file, test evidence format and graphical representation of test execution status. Used Jira ticketing system for defect filing and assignment of tickets to the developers, attend project meetings to have an updates on any changes on the request of the client and also for the product design or UI design clarifications and suggestions. (09/2019 - 02/2020)Operation Customer Specialist Telus International Philippines L4-L5, Market! Market! Mall,26th Street, Taguig, Metro Manila Experienced Phone call, Email and Chat support to the respective clients, regarding with their day to day issue. Maintained Key Point Intervals (KPI) such as handle time, productivity and Quality. Experienced multiple tools at the same time such as Oracle and back office for communication with the client and also for issue investigation purposes. (02/26/2018 –06/04/2018)Junior Developer Intern Asurion LTD. 18thflrAccralaw Tower, 2nd Avenue Corner 30th Street Bonifacio Global City, Taguig City Optimized stored procedures to work efficiently in MySQL Workbench and stored procedure can access upon AuroraDS as a data connection. Software testing such as back end testing, performance testing and functional testing. Web development in windows environment using bootstrap, HTML, CSS and java script for Cloud Portal. Experienced database programming via MySQL Workbench by using Aggregate function which logs the average runtime of each procedure per call and counts the frequency of success and error of each procedure for an hour/day. Experienced creating data visualization via Tibco Spotfire or PowerBI by importing the necessary data into data connection and make a report. Created a presentation and discussed the importance and difference between Power BI vs TIBCO Spotfire and Redhat Enterprise Linux vs. Ubuntu. Education Tertiary Bachelor of Science in Information Technology(2013 – 2019) STI COLLEGE - GLOBAL CITY Parkway Drive, Fort Bonifacio Global City Taguig City. Secondary Benigno “Ninoy Aquino” High School (2009 – 2013) Aguho, Comembo, Makati City Character Reference 1.CliffordManguiob Software Engineer – Quality Assurance (+63) 955 – 437 - 0337 2. Brandon Negrete Senior IT Manager-. Mark Frederick V. Salonga Professor/Thesis adviser- I hereby certify that all the information herein are true and correct to the best of my knowledge                                                 Velvee Anne M. Tobias