Velvee Anne Tobias

I can complete the given tasks in a timely manner and provides exceptional quality of work.

Currently, I am working in a Legal Tech Company as a Software Quality Assurance Engineer. Our company provide solutions to leading Law Firms and Banks in Australia and United Kingdom.

My responsibilities are:

• Create detailed, comprehensive and well-structured test plans and test cases
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Estimate, prioritize, plan and coordinate testing activities
• Implemented Test Execution process for the QA team, which includes repository of file, test evidence format and graphical representation of test execution status.
• Used Jira ticketing system for defect filing and assignment of tickets to the developers, attend project meetings to have an updates on any changes on the request of the client and also for the product design or UI design clarifications and suggestions.

Other experiences:

Customer Service Representative at Payoneer

• I experienced to work in a BPO industry as a customer service representative in a total of one and a half year. My first six months was spontaneous! I experienced to handle calls and addressed emails of the customer. After my 6 months, I was promoted as a Live Chat Agent and handle emails at the same time. We used corporate application such as Back office and Oracle.

Internship - Junior Developer

• Web development in windows environment using bootstrap, HTML, CSS and java script for Cloud Portal.
• Experienced database programming via MySQL Workbench by using Aggregate function which logs the average runtime of each procedure per call and counts the frequency of success and error of each procedure for an hour/day.