PROFESSIONAL S
UMMARY
Proactive, friendly customer
service specialist dedicated
to meeting and exceeding
expectations at every
interaction. Timely and
professional with
extraordinary
communication skills and
ability to build and cultivate
relationships to drive
business retention.
SKILLS
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Excellent
interpersonal
communication skills
(Oral and Written)
Internet savvy/
Product Research
Transcription
Great attention to
detail
Data Entry
Familiar with tools
such as, Citrix, Palace
Database, Slack,
Property Tree,
Google Docs, Google
Sheets, MyDesktop,
Canva, Adobe
Lightroom, Xencall,
etc.
MVEILETHEL@GMAIL.COM
COLD CALLER • PRIME VIRTUAL ASSISTANTS • AUGUST 2020 – PRESENT
Did cold calling for Real Estate Investors in the US, where I
identified potential clients and followed up on leads from the client
contacts database, and accurately track and convey productivity to
management.
VIRTUAL ASSISTANT • REASSIST • FEBRUARY 2020 – AUGUST 2020
Assisted Real Estate Property Managers from Ray White New
Zealand with their tasks such as email management, organizing
Water Care invoices, Property Tree files, MyDesktop updates on
contacts, research on expiring listings for real estate, data entry,
research, and Palace migration.
ESL TUTOR • EASY LANGUAGE TUTORIAL SERVICES • AUGUST 2017 – JUNE 2020
Conducted lessons encompassing a range of skill building
activities in the four areas of language learning: Speaking, Writing,
Reading, and Listening
Prepare and deliver lectures to undergraduate or graduate
students on topics such as poetry, novel structure, and translation
and adaptation.
QA ANALYST• QA WORLD • JUNE 2018 – JANUARY 2020
Did freelance transcription on calls for different call centers based
in the US and made sure to provide quality output every day.
EBAY SELLING ACCOUNT SPECIALIST• CONCENTRIX• FEB 2015 – AUGUST 2017
Responsible in eBay listing and product research, product
description writing, customer service, data entry, listing revisions,
email, chat and phone support, competitor analysis, and billing
arrangements for eBay Sellers.
Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken. Resolve customer’s service or billing complaints by
performing activities such as refunding money, or adjusting bills.
ESL TUTOR • MINT 05 INC • FEBRUARY 2012 – FEBRUARY 2015
Created and taught relevant English lessons focusing on building
fluency. Assessed progress of students to ensure success of the
language program. Developed reading, writing, speaking, and
listening skills in students aged 4 to 50.
MVEILETHEL
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HTTPS://WWW.L INKEDIN.COM/I
N/VEIL-ETHEL-MABAG-79B1B9
1A0/
