Vaughn Raillan Buenaventura--
Block 6 Lot 2, Grand Villa, Balayong BAUAN, Batangas
Experience
Senior Compliance Specialist
Illuminates Finance and Credit Inc. 01/2020 - 06/2023
Helped to increase customer return rates by providing excellent customer service at all times. Helped develop policies and product specific processes.
In charge of strict implementation and enforcement of policies and processes. Responsible for the prevention and detection of potential fraudulent documents. Identify fraud patterns through social media platforms and reviews.
Adept at skip-tracing potential fraud or delinquent clients. In charge of training new hires and corrective coaching.
In charge of generating quarterly, bi-annual, and annual report. In charge of generating client list report.
Volunteer Worker
Non-Government Organization 11/2017 - 06/2020
Travelled various parts of the Philippines to distribute relief goods and services especially to victims of natural disasters and armed conflicts.
Volunteer worker at various medical missions throughout the country, assisting in different tasks. Fulfilled my duties as a volunteer while still being able to work a full-time job
Freelancer
Freelance 07/2016 - 12/2017
Customer service via chat and email for Keytiger
Amazon Online Arbitrage - Identified popular and profitable products for clients
Technical Support Representative II
Teletech • Lipa City, Calabarzon 02/2016 - 08/2016
Settled any customer disputes in a professional and pleasant manner. Assisted customer concerns via call, email, and chat simultaneously.
Technical Support Representative
Concentrix • Quezon City, Metro Manila 08/2014 - 12/2015
Settled any customer disputes in a professional and pleasant manner. Assisted customer concerns via call, email, and chat simultaneously.
Promoted to Technical Support Representative II and II and then eventually to Subject Matter Expert.
Skills
Leadership, Fraud Analysis, Financial Analysis, Skip-tracing, Customer service, Computer literacy, Microsoft Office Tools, Time management, Ability to work under pressure
Education
Bachelor of Science in Information Technology
Batangas State University • Batangas City, Calabarzon 02/2014
