Vaughn Raillan Yaba Buenaventura

I am a dedicated and results-driven professional with a strong background in compliance management and customer service. Throughout my career, I have consistently demonstrated a commitment to excellence and a passion for helping both customers and communities.

As a Senior Compliance Specialist at Illuminates Finance and Credit Inc., I played a pivotal role in enhancing customer satisfaction. By providing exceptional customer service and meticulously implementing policies and processes, I contributed to a significant increase in customer return rates. My expertise extended to the prevention and detection of potential fraudulent activities, where I adeptly identified fraud patterns through social media platforms and reviews. Additionally, I excelled in skip-tracing potential fraud or delinquent clients and took charge of training new team members while offering corrective coaching when needed. The responsibility of generating quarterly, bi-annual, and annual reports, along with client list reports, further showcased my proficiency in data management.

Outside of my professional endeavors, I am a passionate volunteer worker. For several years, I dedicated my time and efforts to a Non-Government Organization, traveling to various parts of the Philippines to provide relief goods and services to victims of natural disasters and armed conflicts. This experience allowed me to make a meaningful impact on the lives of those in need while maintaining a full-time job, highlighting my strong work ethic and commitment to giving back to the community.

During my freelance period, I honed my customer service skills further by providing support via chat and email for Keytiger and engaging in Amazon Online Arbitrage. My ability to adapt to different roles and environments was evident as I successfully navigated diverse work experiences.

In the realm of technical support, I settled customer disputes professionally and efficiently, earning promotions to higher positions and eventually becoming a Subject Matter Expert.

In summary, I am a well-rounded professional with a proven track record of excelling in compliance management, customer service, volunteer work, and technical support. My dedication, adaptability, and passion for helping others drive my pursuit of excellence in every endeavor I undertake.