Vasudha Rai

Vasudha Rai Delhi, India | - |- LinkedIn | Portfolio SUMMARY Results-driven Operations and Associate Product Manager with over 4 years of experience scaling operations, driving cross-functional product development, and optimizing customer experiences. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ Product Lifecycle Management (PLM) Operations Strategy & Process Optimization Customer Relationship Management (CRM) Cross-functional Team Leadership Data Analysis & Insights Stakeholder Management ●​ ●​ ●​ ●​ ●​ Roadmap & Backlog Prioritization Performance Metrics & KPI Analysis Problem-solving & Risk Management Market Research & Competitor Analysis Excellent Communication & Presentation Skills WORK EXPERIENCE CLAPINGO Associate Product Manager August 2024- Present ●​ Managed the end-to-end product lifecycle, from ideation to launch, for features enhancing user engagement and session experiences. ●​ Collaborated with engineering, design, and sales teams to define requirements and prioritize the product backlog. ●​ Conducted user research and data analysis to identify pain points and drive feature improvements. ●​ Developed and monitored KPIs to track product performance and inform decision-making. ●​ Contributed to a 20% increase in session conversions by implementing a streamlined booking process. ●​ Spearheaded A/B testing initiatives, resulting in a 15% improvement in user retention. Operations Manager ●​ ●​ ●​ ●​ ●​ December 2021- August 2024 Led a team of 15 members across operations, customer support, and sales functions. Optimized operational workflows, improving service efficiency and reducing customer response times by 30%. Implemented data-driven strategies that increased revenue by 40% over 12 months. Coordinated cross-functional initiatives to improve platform scalability and user experience. Managed resource allocation, risk assessment, and performance tracking for ongoing projects. Intern July 2021-December 2021 ●​ Provided high-quality support to over 500 users monthly, resolving queries efficiently and maintaining a 95% CSAT score. ●​ Identified user pain points and relayed actionable insights to the product development team. ●​ Contributed to knowledge base documentation and process improvements. ●​ Recognized as a top performer for exceptional customer service and problem-solving skills. PROJECTS Myntra Growth Project: Analyzed Myntra's user acquisition strategies, driving actionable insights that improved customer engagement and contributed to a more effective sales funnel. Project Portfolio E-commerce Optimization: Led initiatives to improve category page visibility and sales funnel optimization, ensuring a seamless experience for users on digital platforms (IOS/Android App, Mweb, Desktop). EDUCATION Barkatullah University , Bhopal Madhya Pradesh Bachelor of Commerce (B.Com) - Relevant Coursework: Operations Management, Product Development, Data Analytics CERTIFICATIONS -​ Google Project Management, Google November 2024 Agile Management | Strategic Thinking | Risk Management | Stakeholder Management | Project Planning -​ A Practical Approach to Querying Databases IBM, 2024 Data Analysis | Relational Database Management System (RDBMS) | SQL | MySQL Achievements ●​ Received the ‘Employee of the Year’ award 2024 for exceptional performance and innovative contributions to the company’s strategic initiatives.​ ●​ Improved operational efficiency by 30% through the implementation of streamlined processes and advanced project management software.​ ●​ Received 2 promotions, to co-managerial levels, in less than 18 months. Technical Proficiency ●​ Project Management Tools: Jira, Confluence, Trello ●​ Data Analytics: Excel, Google Analytics, SQL (basic) ●​ Communication Tools: Slack, Microsoft Teams ●​ CRM Tools: Salesforce, Zendesk ●​ Documentation: Notion, Google Workspace Soft Skills ●​ ●​ ●​ ●​ ●​ ●​ Critical Problem-Solving Strategic Thinking Adaptability & Continuous Learning Leadership & Team Management Effective Communication Analytical Mindset