Varsha Swami

I specialize in technical support and order management with over 8 years of experience in the EdTech industry. I handle L2/L3 app escalations, troubleshoot issues across web, iOS, and Android platforms, and manage end-to-end order processing. I work closely with cross-functional teams to resolve customer issues, ensure timely deliveries, and improve service workflows. My focus is on enhancing customer satisfaction, maintaining SLA compliance, and supporting internal process improvements.