Varna Varghese

Varna Varghese Way No:3605, Bldg.No: 1730, Flat No: NDC.B2 18th November ST, Al Ghubra.-|- Experienced customer service representative with over 2 years of direct sales and customer retention expertise. Proven track record of exceeding sales targets and providing exceptional service. Skilled in addressing inquiries, resolving issues, and building strong client relationships. Dedicated to delivering tailored solutions to meet customer needs. Professional Experience Sutherland Global Services. Customer support associate 12/21 - 04/24 Dynamic customer support associate with experience in chat support at AT&T, specializing in customer retention and sales generation. Proven ability to engage with customers effectively, address inquiries, and provide solutions tailored to their needs. • Proficiently managed both inbound and outbound calls and chats, adeptly resolving customer queries. Acknowledged for surpassing targets and bolstering revenue through exemplary service and sales acumen. Dedicated to cultivating positive customer experiences and enhancing team achievements. Education High school High school diploma • +2 Commerce Computer applications from V.C.S Higher Secondary School- Puthenvelikara. • Intermediate level 2 in English Language Program from English Language education service center. • IT Office Skills- A grade from International Institute for training and language. Key Skills • Excellent communication skills • Strong problem-solving abilities • Empathy and patience • Attention to detail • Time management skills • Ability to work under pressure • Conflict resolution skills • Adaptability Projects Customer retention • Led a customer retention project leveraging chat support to enhance client satisfaction and loyalty. Developed proactive strategies to engage with customers, address concerns, and offer personalized solutions in real-time. Utilized data analysis to identify trends and implement targeted retention efforts. Resulted in a measurable increase in customer retention rates and positive feedback, contributing to overall business growth and success. Interests • Volunteering • Creative pursuits • Reading • Cooking and baking • Gaming