Varna Varghese

Hi! My name is Varna Varghese. I am basically from Kochi, Kerala; India. And currently residing in Muscat, Oman. I was working at Sutherland global services; as Customer support handling broadband Billing as well as customer Retention agent at AT&T for last 2 years and 4months.

Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location. Two years of experience managing Email and in-person chat queries in retail where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in point-of-sales systems, drafting customer emails and following up on requests.

I am hardworking, persistent, passionate, and dedicated to my craft. In my years of service, I continuously aimed for customer one call resolution and customer satisfaction.

Thank you for taking time to review my profile. I am confident that my job experience will make me an excellent employee.