Vaneza Chua

Vaneza Vaneza Nikka Nikka Chua’ Chua’ REMOTE ASSISTANT PORTFOLIO 1 About ME ME About I’m a graduate of Bachelor of Science in Business Administration, Major in Business Management, with a background in the customer service industry since 2008. I’ve worked in both banking and the automotive sector, with the majority of my experience coming from sales and client relations. Over the years, I’ve developed a passion for connecting with people and providing excellent service. I also gained experience in digital marketing, where I discovered a love for creating social media ads using tools like Canva and CapCut. Now, I’m transitioning into the online freelancing world. As a dedicated single mom, I’m pursuing a career that allows for more flexibility and balance, while continuing to do meaningful work. I’m excited to collaborate with clients, bring value to their projects, and grow alongside them. Mitsubishi Mitsubishi Fairview 2 3 These pictures were taken on our mall duties where we gave out flyers and obtained clients’ details for their car loan applications. 4 Honda Fairview Hon da 5 These photos were taken during our field saturation and unit display activities. The one on the left was at a school where I was explaining our promo to a potential client, and the one on the right was with my groupmates during one of our mall duties. 6 Honda M M aa nn ii ll aa Honda This is also where I received a few awards, including Top Sales Executive and Top Sales Executive in the Customer Service Initiative rating. In this initiative, the Customer Relations Associate would contact clients who had recently received their units and ask them to rate their overall experience with the agent — with 5 being the highest score and I’m proud to have received a perfect score. Unfortunately, I only have one photo as proof, since the original Facebook page where I posted the rest got disabled. 7 “The key is to set realistic customer expectations, and then not to just meet them, but to exceed – in unexpected and helpful ways.” -Richard Branson Founder, Virgin Group 8 Toyotaa Toyot O O tt ii ss I may have only stayed in this company for 6 months, but during that time, I developed a stronger sense of urgency when it came to closing sales and sharpened my negotiation skills. This role also involved more administrative responsibilities — we even handled the routing of documents during unit turnovers, which gave me hands-on experience managing tasks beyond sales. 9 10 I don’t have any photos from my time at Toyota Quezon Ave, Honda Cars Quezon Ave, or BDO because all of them were posted on Friendster back then, and I didn’t get the chance to save them before the platform shut down. Unfortunately, those memories are no longer accessible. Tools I Use: Canva CapCut Facebook Business Suite Microsoft Office Google Workspace ChatGPT HubSpot Why Hire Me: 9 years of experience across admin, customer service/support, and sales Reliable and detail-oriented Comfortable with repetitive tasks Able to work independently Good communication skills Highly trainable 11 Unit Unit Turnover Turnover 12 13 14 Canva Canva Graphics Graphics 15 CONTACT ME Thank you for viewing my portfolio! I’m excited to bring my skills to your team. Let’s connect! ---https://facebook.com/chuanikka