Vanessa Organo

VANESSA R. ORGANO Block 3 Lot 4 Garden Grove Village, Salitran IV Dasmariñas City, Cavite 4114 Email:- WORK EXPERIENCES Convergys (former Stream Global Solutions and Etelecare Global Solutions) April 2007 – present Mall of Asia, 2 Ecom Bldg Tower B, Pasay City Customer Service Representative 1. Traveller’s Cheques (US Financial Account) 2. Prepaid Cards (US Financial Account) 3. Accounts and Billing (US Account)   Do Inbound and Outbound calls Maintain metrics database and send them over to my Teammates Back Office Support December 2010 – March 2016            Directly communicate with clients and Respond to their inquiries via email , fax and phone. Gather and Consolidate Reports in Excel spreadsheet, Word, Pivot Format and submit to our clients and managers. Process documents; proofread them before sending to our customers via email or fax. Review, make recommendations for internal work processes, policies and procedures on how to handle customer concerns more effectively and efficiently, and speed up processing of requests. Train new hires and cascade new updates on products, Do one on one coaching and feedback to employee with regards to Quality and Productivity Export Agent Productivity Reports to Excel Spreadsheet Report any incidents (like work station problem, agent credentials, client tool issue) that affect Program productivity by Opening Service Tickets either by phone or online Send Attendance Reports to our Managers Man the queue/staffing to meet Daily Service Level Perform other duties / urgent request by Client or Team Manager Umeya Food Services Pte. Ltd / Dong Dae Mun (Korean Foods) Sales staff/ Cashier July 4, 2006 - January 4, 2007 Singapore  assigned to 12 store outlets of the company  do daily sales records  deposit in bank the store’s daily sales  receive payment of customers  handle customer claims, orders, and complaints  clean and maintain store facilities  train new sales staff EDUCATION Bachelor of Science in Business Administration major in Marketing June, 2002 – March, 2006 Manuel S. Enverga University Foundation Lucena City, Quezon SKILLS/COMPETENCIES     Proficient in MS Word and Excel Highly organized, analytical and detail oriented Proficient in verbal and written English Civil Service Professional Eligible