Vanessa Mae Fallado

Vanessa Mae Fallado 58 Calle Rojo BC Homes Subdivision Lahug, Cebu City Mobile No.: - E-mail Address:- A. OBJECTIVES ➢ Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals. B. CORE STRENGTHS ● ● ● ● ● ● Strong organizational skills Sharp Problem Solver Adaptive team player Customer service expert Energetic Work Attitude Time Management C. EDUCATION Secondary Apas Integrated Senior High School Junior High School S.Y. 2017 - 2018 Senior High School S.Y. 2018 - 2020 Primary Camp Lapulapu Elementary School Elementary S.Y- D. CHARACTER REFERENCES Knikka Viena Pones Team Leader Select Voicecom PH- E. WORK EXPERIENCE November 2022 - May 2024 PAW.COM ● Senior Voice Agent at PAW.COM May 2022 - October 2022 Linguage Inc. ● ESL Teacher June 2021 - October 2022 Select Voicecom PH ● Back office staff in an E-commerce Campaign (Amazon, Walmart, Postal.io, and etc.) ● Processes orders, tracks orders, and processes refunds August 2019 - May 2021 Qualfon, Inc. ❖ Technical Customer Service Representative ● Completed Tier 1 and 2 Skill as part of the account.Completed Tier 3 Skill under Local Executive Department who takes escalated calls from tier 1 and 2 departments. ● Promoted to ONBOARDING Department as a Tier 3 Agent ● Joined the Mentor Program as one of the “mentors”. Facilitates the given team for new hires and completes the given session everyday to guide new hires December 2018 - August 2019 Mcdonald’s Corp.(Golden Arches Development Corp.) Service Crew ● ● Mervin Nes Deluvio Real Time Analyst, Workforce Management Qualfon, Inc- Assigned on the counter station area as cashier As a frontliner of the store, best quality of customer service is being provided and is always observed Local Store Marketing (LSM) ● ● In charge of handling customer queries, reservation and party booking. In charge of handling birthday parties, party coordinator, host and party assistant.