Vanessa Kristina Javier

Javier, Vanessa Kristina S. Block 2 Lot 22 JB Village Barangay Tagapo, Santa Rosa City, Laguna-//- //- OBJECTIVES: To apply and work on a company that I will be able to enhance my skills and capabilities as a person and as an employee. And also to be able to contribute/render my service to the company for its achievements/goals. PERSONAL BACKGROUND Birthdate: 09 August 1987 Birthplace: Beato-Cauilan Maternity Hospital; Muntinlupa City Sex: Female Civil Status: Single Religion: Roman Catholic Nationality: Filipino Height: 5”5 ½’ Weight: 100lbs Father: Eladio C. Javier Occupation: ( Deceased ) Mother: Rebecca S. Javier Occupation: Housewife EDUCATIONAL BACKGROUND College: Polytechnic University of the Philippines – Santa Rosa Extension Barangay Tagapo, Santa Rosa City, Laguna June 2004 – May 2007 B.S. Electronics and Communications Engineering (*2nd year College Level) High School: Canossa School Barangay Kanluran, Santa Rosa City, Laguna 04 April 2004 Elementary: Holy Rosary Academy (now College) Barangay Tagapo, Santa Rosa City, Laguna 2000 March WORK EXPERIENCE(S)  IBM BUSINESS SERVICES,INC. Evotech Building, Nuvali, Santa Rosa City, Laguna Human Resources Generalist (September 2015 – September 2016)  Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.  Analyze employment-related data and prepare required reports. Confer with management to develop or implement personnel policies or procedures.  Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.  Interpret and explain human resources policies, procedures, laws, standards, or regulations.  Ensure that all employee's concerns for the Pay and Benefits will be rectified as soon as possible upon communicating with us.  Guide employees on how to easily submit all the necessary documents for them to maximize their benefits. Payroll Processing Specialist (September 2016 - Present )  Review timesheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.  Process paperwork for new employees and enter employee information into the payroll system.  Verify attendance, hours worked, and pay adjustments, and post information onto designated records.  Compute wages and deductions, and enter data into computers.  Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.  Process and issue employee paychecks and statements of earnings and deductions.   Keep track of leave time, such as vacation, personal, and sick leave, for employees.  Compile employee time, production, and payroll data from timesheets and other records.  Issue and record adjustments to pay related to previous errors or retroactive increases.  Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.  Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.  Conduct verifications of employment.  Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.  Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance. IBEX GLOBAL, INC. Parañaque City, Metro Manila Customer Service Associate (July 2014 – December 2014 )  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Refer unresolved customer grievances to designated departments for further investigation.  Review insurance policy terms to determine whether a particular loss is covered by insurance.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.  Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.  Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.  CONVERGYS,Corp. Northgate Cyberzone, Alabang-Zapote Road Alabang, Muntinlupa City, Metro Manila Customer Service & Sales Representative 2 (May 20,2013 – March 30, 2014)   Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Refer unresolved customer grievances to designated departments for further investigation.  Review insurance policy terms to determine whether a particular loss is covered by insurance.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.  Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.  Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. TELETECH, Inc. Barangay Tagapo, Santa Rosa City, Laguna Customer Service Representative 1 (May 14, 2012 – Nov 14, 2012)  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Refer unresolved customer grievances to designated departments for further investigation.  Review insurance policy terms to determine whether a particular loss is covered by insurance.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.   Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.  Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.  Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. A&R Technologies and Supplies Pulo, Cabuyao, Laguna Executive Secretary (Feb. 2009- April 2010)   Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.  Answer phone calls and direct calls to appropriate parties or take messages.  Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.  Greet visitors and determine whether they should be given access to specific individuals.  Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.  File and retrieve corporate documents, records, and reports.  Open, sort, and distribute incoming correspondence, including faxes and email.  Provide clerical support to other departments.  Manage and maintain executives' schedules.  Process payroll information. Aclan Accounting and Auditing Office Phase 7 Olivares Homes, Biñan, Laguna Filing Clerk (April 2004-August 2004)  Keep records of materials filed or removed, using logbooks or computers.  Add new material to file records or create new records as necessary.  Perform general office duties such as typing, operating office machines, and sorting mail.  Track materials removed from files to ensure that borrowed files are returned.  Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.  Scan or read incoming materials to determine how and where they should be classified or filed.  Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.  Assign and record or stamp identification numbers or codes to index materials for filing.  Answer questions about records or files.  Modify or improve filing systems or implement new filing systems.  Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.  Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.  Enter document identification codes into systems in order to determine locations of documents to be retrieved. CHARACTER REFERENCE(S) Mr. Francis Norbert Castro Carrie Anne Tajaran 2nd Line Operations Manager – IBM Accounts Unlock Specialist - Convergys -- Mrs. Janice Joanna Pagulayan Mr. Ricardo Romero Chat Support Specialist Owner/Manager – A&R Technologies and Supplies - -