I have worked as an HR service administrator for an Australian company, and have been promoted to Payroll specialist for the same company. We had live chats and email handling as an HR service administrator. Employees communicate with us via phone, live chats and as well as for emails. When I got promoted as a Payroll specialist, we are responsible with doing the payroll run for our employees. We have a lot of paper works so we could ensure that all benefits and correct salaries will be given to our employees. We use Microsoft office and SAP for our Payroll activities or tasks that needs to be entered on the system.