Vanessa Hernandez

Vanessa HERNANDEZ EXPERIENCES VIXICOM Representative September, 2020 EDUCATION High School Diploma Accounting Technician Santa Barbara School (2020) Santo Domingo, Dominican Republic REFERENCES David Gerardo CEO Stanzo --Available upon request SKILLS Effective verbal and written communication. Solve problems quickly and efficiently. Adapt to changes and challenges Collaborate well within a team Lead and inspire team members Pay close attention to details Provide excellent customer service experiences. Learn new skills quickly I actively participated in a customer engagement campaign. My role involved building strong customer relationships, driving sales growth, and enhancing customer satisfaction. Through this campaign I developed strategies to engage customers. STANZO Airbnb manager December 2020 I managed various properties, overseeing their listings and availability schedules. My responsibilities included ensuring the onboarding of new properties and providing exceptional customer service around the clock. Proficient in both Spanish and English, I effectively communicated with guests and property owners to address any needs or concerns. RIBO/KOMPII Administrative Coordinator. June 2022- Now In my capacity at a fintech company specializing in loan services, I was entrusted with the analysis of client eligibility for loans, the preparation of critical documentation, and acting as the front for client interactions. I worked in the treasury department and coordinated the payroll processes for numerous companies with outstanding loans, ensuring the integrity of financial operations. DAISY PERMANENT MAKEUP ARTIST Client Services and Administrative Coordinator. LANGUAGES Spanish (Native) English C1 Residencial Paola Maria 4A, Santo Domingo, Rep. Dom 10505- +1 - June 2024- Now I managed all client interactions resulting from advertising efforts and effectively encouraged potential clients to arrange consultations. I was responsible for overseeing scheduling to ensure smooth operations and resolving any issues related to payments and deposits, thereby maintaining a high level of client satisfaction and operational efficiency