Vanessa Difuntorum

Vanessa V. Difuntorum #020 Cresencia Village, Bokawkan Road Baguio City Contact Number:- E-mail Address:- JOB OBJECTIVE: To obtain a full time position that will enable me to use my strong organizational skills, educational background, interact and share with team members and colleagues, recognizes hard work, dedication, and creativity where I have the potential for career growth and achieving positive work environment. PERSONAL INFORMATION: Birth Date Birth Place Religion Citizenship : : : : November 16, 1987 Baguio City Roman Catholic Filipino Civil Status Height Weight : : : Married 5’2” 52 kg. SPECIAL SKILLS: Have knowledge and skills in basic computer programming like Electronic Accounting & Spreadsheet (M.S. Excel), Data Encoding ( M.S. Word), & Power Point Presentation. EDUCATIONAL ATTAINMENT: Pines City Colleges Bachelor of Science in Nursing Magsaysay Avenue, Baguio City 2003 - 2009 Pines City National High School Baguio, Benguet 1999 – 2003 Baguio City Central School Baguio, Benguet 1994 - 1999 TRAININGS AND GROUP AFFILIATION: Skills Training on Driving Basic Life Support and Standard First Aid Training Assistance on Land Emergencies Rescue Team (A.L.E.R.T. Communications) The Philippine Red Cross (PNRC Baguio Chapter) WORK EXPERIENCE: MOBIPIUM Customer Service Chat/Email Support Freshdesk (Home-based Part time) January 2019 – July 2019 DUTIES AND RESPONSIBILITIES  Handling emails from customers.  Processing refunds, complaints, replacement and product inquiry  Has knowledge on Shopify store Reason for looking a new job: Freelance job / Seasonal job MK MEDIA CO. Customer Service Chat/Email Support Zendesk and Gorgias (Home-based) November 2017- August 2019 DUTIES AND RESPONSIBILITIES  Handling emails from customers.  Processing refunds, complaints, replacement and product inquiry  Has knowledge on Shopify store Reason for looking a new job: Freelance job and project has ended CHATSMITHONLINE SERVICES Real Estate Concierge/ Chat Support Representative (Office/Home-based) January 2017 – October 2017 DUTIES AND RESPONSIBILITIES     Email handling Customer’s inquiry about buying a house, selling and rentals Informing Realtor’s via email on possible buyers, sellers and renters. Reason for looking a new job: Freekance job and project has ended. JIGZEN’s WEB SOLUTIONS Loan’s Analyst (Outbound) August 2016 - January 2017 DUTIES AND RESPONSIBILITIES     Sales and Marketing Data mining or lead generation for possible clients Pre-qualifying business owners for eligibility for a loan Reason for looking a new job: Company change their line of business in to web developmemt which I know it is not my line of work GARBES BENGUET Mt. PROVINCE-GLOBE TELECOMMUNICATIONS Business Development Officer-Admin March 2016 – July 2016 (Contractual) DUTIES AND RESPONSIBILITIES     Paper work Audit on monthly stocks and sales Field work and tie-ups with different Barangays for product promotion Reason for looking a new job: This is a 6 months project of Globe Telecommunication only POINT QA School Websites Analyst (Home-based) August 2015 - Feb 2016 DUTIES AND RESPONSIBILITIES     Website school analysis US based school programs that needs to updated Data encoding Reason for looking a new job: This is a flexible work. No available project as of the moment SYNERG OUTSOURCING INC. Non-Voice (Transcriptionist) /Voice Account (Outbound) Project Representative June 2013 - July 2015 DUTIES AND RESPONSIBILITIES     Sales and Marketing calls Lead generating call Credit card pulling For transcriptionist: This is for Car sales and service. This is an audio call conversation and we put it in words.  Reason for looking a new job: Looking forward to work in a home-based set up. CHARACTER REFERENCES: Rhea Simon Homebased ESL Teacher-- Jeffrey Aguirre MK MEDIA CO. Cutomer Service Advocate- - I hereby certify that the information is all true and correct Vanessa V.Difuntorum