Vanessa Difuntorum

I’ve been a customer support representative for almost 5 years. I handled phone, email and chat support.

I’ve been using Gorgias, Zendesk, Freshdesk, Gmail and Live chat app for 5 years to assist customers with their orders, process refund and resolve any issue with the product. Also, with knowledge on Shopify, eBay support, Shiphero, Linnworks, basic excel, google sheet, Facebook page moderation (deleting/respond to comments) and Slack.

I can definitely give you a hand if you need someone who can provide  complete and detailed response to your customers inquiries.  I make sure that I provide complete, accurate and relevant information to satisfy customers and avoid rework.  Quality is always my top priority. 

If you're looking to scam freelancers, please look elsewhere. If you're seriously looking to hire an extra pair of hands to help you with your operations and if you're willing to give honest pay for honest work, I'd be happy to have a conversation with you.

My experience taught me how to be quick learner, innovative and flexible with changes.