VANESSA CARLA G. FLORES
Brgy. Obrero, Calbayog City, Samar 6710 - -
WORK EXPERIENCE
Cognizant Technology Solutions Philippines, Inc.
11th, 12th and 14th Floor, Skyrise 4 Tower
W. Geonzon St., Cebu IT Park, Lahug, Cebu City 6000
Position: Process Executive
April 2018– July 10,2020
ESSENTIAL FUNCTIONS:
Field Case Manager Assistant
Research activities of the Field Case Manager within a set period of time
Review medical record/progress notes from the date of service of claimants
Make outbound calls to providers/medical facility to confirm claimant’s appointment
and request for medical reports
Make outbound calls to claimants and answer inquiries
Prepare the activity report for Field Case Manager’s completion
Stellar Philippines, Quezon City
Position: Tier 2, Customer Care Representative
March 2013 – October 2014
ESSENTIAL FUNCTIONS:
Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take extra mile to engage customers
Stream Global Services, Quezon City
Position: Tier 1, Customer Service Representative
April 2012 – February 2013
ESSENTIAL FUNCTIONS:
Manage large amount of incoming calls
Generate sales leads
Identify and assess customer’s needs to achieve satisfaction
Meet personal/customer service team sales targets and call handling quotas
RNHEALS Project (DOLE & DOH)
Position: Nurse
Feb.11, 2011 – Feb.11, 2012
ESSENTIAL FUNCTIONS:
Assess patient’s health status
Facilitate patient’s healthcare needs
Provide primary health assistance
Provide health teaching on promotion of health and prevention of diseases
EDUCATION
Balicuatro College of Arts and Trade
Allen, Northern Samar 6405
Bachelor of Technical Teacher Education
SY-
Southwestern University, Cebu City 6000
Bachelor of Science in Nursing
SY-
ADDITIONAL SKILLS
Computer literate
Communicate effectively
Flexible
Adaptable
Trainable
REFERENCES:
Lyrma Teopiz
Senior Process Executive
Cognizant Technology Solutions Philippines, Inc-
Geoffrey Rosales
Senior Process Executive
Cognizant Technology Solutions Philippines, Inc-
Ruby Pombo
Senior Process Executive
Cognizant Technology Solutions Philippines, Inc-
