II am a dedicated and results-driven professional with a background in customer service, payments, and human resources. With an MBA in HR and Marketing, I bring a unique blend of people skills and business acumen. My professional journey includes experience as a Payment Specialist and Management Associate, where I consistently delivered exceptional service and streamlined operations.
In my previous roles, I have handled high volumes of customer interactions across voice-based and digital channels, resolved complex issues efficiently, and contributed to improved customer satisfaction scores. My ability to understand customer needs and provide tailored solutions has been a key driver of my success. I am particularly skilled at navigating e-commerce environments, ensuring smooth payment processing, and maintaining accurate transaction records.
Additionally, I have gained foundational knowledge in HR practices and am currently enhancing my expertise in My communication skills, adaptability, and team collaboration abilities make me an asset in fast-paced environments.
I am now seeking an opportunity in where I can apply my experience in customer support and expand my HR capabilities, contributing to a dynamic organization with a strong focus on service excellence.