Vandana Pandey

Vandana Pandey Phone: - Email:-LinkedIn: www.linkedin.com/in/vandana-pandey-8926a742 Objective: "Results-driven professional with a proven track record in effectively managing diverse responsibilities across onboarding, sales support & CRM processes, seeking a challenging role where I can leverage my expertise in ensuring seamless operations, driving customer satisfaction, and contributing to organizational growth.” Education: M.Tech in Mechanical Engineering Design, HBTU, Kanpur, 2018, GPA: 68% B.Tech in Mechanical Engineering, Kanpur Institute of Technology, Kanpur, 2012, GPA: 71.5% Class XII, C.I.C, Kanpur (U.P), 2007, Percentage: 62.8% Class X, V.S.E.C Kanpur (U.P), 2005, Percentage: 64.83% Certification- Zendesk Customer Service Professional Certificate AML Training Certification Work Experience: Onboarding Specialist Ontop | Jan 2022 - Feb 2024(Remote) Ensured smooth onboarding for new contractors in EMEA and APAC regions, achieving a 96% customer satisfaction rate. Expertise in KYC issues and compliance-related matters, promptly escalating intricate issues for resolution. Assisted employees with self-verification on the meta map through Jira ticket creation and resolved complaints and inquiries from an average of 60 employees daily. Generated customer success stories by gathering feedback through CSAT and Slido, analysing feedback for insights on areas to improve. Handled various payment methods and conducted weekly webinar sessions for new contractors. Managed projects to automate contractor onboarding and support, with an excellent understanding of CRM & Intercom. Creating various onboarding templates, including loom videos, welcome emails, closure emails, and onboarding assets. Communicating with workers & internal team via different channels such as Slack, Notion, Mailchimp & MailMergo. Key Accounts Analyst Leap India Pvt Ltd | Dec 2019 - Jan 2022(Remote) Managed all sales-related activities and provided backend support to the sales team. Tracked sales orders to ensure timely delivery, maintained CRM & MIS database, and communicated insights to cross-functional teams. Resolved customer issues, followed up for payments, and shared forecast reports with internal teams. Worked on new leads for bringing new customers on board and handled customer-related issues. Executive - CRM Process Okinawa Scooters | Sep 2019 - Dec 2019 Handled customer queries, resolved complaints, and generated LOI for new dealers. Assisted in marketing strategies and provided support to the team. Admission Coordinator Rama University | Mar 2019 - Sep 2019 Coordinated admission schedules, assisted students with paperwork, and trained staff on organizational procedures. Briefed teams about projected admissions and assisted in recruitment. Admissions Head Naraina Group | Jun 2013 - Sep 2017 Managed recruitment, admissions, and induction processes, achieving admission targets for various departments. Coordinated with teams, sourced resumes, and conducted interviews. Oversaw performance appraisal system and managed employee records. Skills: Adaptability Problem Solving Time management Interpersonal Skills Project management Data Analysis Awards & Honors: Top performer for achieving highest Customer satisfaction rate of 97% & average Onboarding time of less than 1 day. Recognised best team member for achieving highest collection of quarter. Closed 3 agreements deals of FMCG customer such as Spencer,Lumax & Carlsberg. References: Sudarshan Krishnamurthy-