Vandalin Hyman

Vandalin Elizabeth Hyman Professional Summary Customer Support and Team Leadership professional with over 7 years of experience delivering high-quality service in on-site and remote environments. Experienced in online shopping support, processing returns and refunds, resolving customer issues, and maintaining excellent customer satisfaction. Proven ability to work from home while consistently meeting KPIs and service-level agreements. Work Experience Customer Support Representative Sutherland Global Services —- South Camp Rd, Kingston • Provided online shopping customer support via phone and email • Assisted customers with placing orders and tracking deliveries • Processed returns, exchanges, and refunds accurately • Resolved product and service concerns to improve customer retention Customer Support / Team Lead IBEX Global —- Work From Home:- • Delivered phone, chat, and email customer support • Resolved billing, account, and technical inquiries • Maintained customer records using CRM systems • Coached agents and monitored performance metrics • Ensured compliance with KPIs, QA standards, and schedules Customer Support Representative Complete Contract Consulting — 2024–Current 21 Spanish Town Rd, Kingston Work From Home • Handled inbound and outbound customer support interactions • Assisted customers with account inquiries and issue resolution • Delivered consistent, high-quality service in a remote work environment Education Bachelor of Science – Operations Management (In Progress) University College of the Caribbean Associate Degree – Early Childhood Education HEART Trust/NTA High School Diploma Clarendon College