Vamsi Naga Sai Bramarambika Ganti

VAMSI NAGA SAI BRAMARAMBIKA GANTI CONTACT Coventry, Warwickshire CV5 6NE -- SKILLS • • • • • • • • • • • • • • • Lead management Stock counting Computer literate Stocking shelves After-sales support Product knowledge Dispute Resolution Customer care Billing procedures Patience maintenance CRM implementation Payment Processing Data entry speed Transaction processing Customer experience CUSTOM SECTION My name is Ganti Vamsi Naga Sai Bramarambika, and I am a committed professional with a wide-ranging background and passion for excellence. A path of my profession has seen me in various roles that have moulded my adaptability and skills. From the time I started working at IRCM as a Process Associate, I handled patient health records meticulously and provided exemplary customer care. My freelance work, which includes being Data Entry Operator, Virtual Assistant, US IT Recruiter among others have consistently shown how much attention I pay to details and quality commitment. The most recent position was as a Customer Service Advisor at Max Life Insurance Company where I improved on my ability to handle exceptionally high level of client support and excellent Experienced Customer Service Advisor with a proven track record in delivering exceptional customer support across various channels, including phone, email, and live chat. Demonstrates comprehensive product knowledge and excels in resolving customer inquiries and complaints promptly. Skilled in lead management, dispute resolution, and CRM implementation. Previous roles include Retail Assistant at D Mart, where expertise in stock management and sales target achievement was honed, and Customer Service Representative at Matthew from Freelance.com, handling high volumes of customer interactions with professionalism. Adept at data entry with a speed of 75 words per minute and maintaining accurate records. Career goal includes leveraging extensive customer care experience to drive client satisfaction and operational efficiency. EXPERIENCE December 2020 - March 2021 Customer Service Advisor Max Life Insurance Company, India • Provide first-class customer support through various channels including phone, email, and live chat • Resolve customer inquiries, complaints, and issues promptly and efficiently, ensuring high levels of customer satisfaction • Demonstrate comprehensive product knowledge to assist customers in making informed purchasing decisions • Identify opportunities for process improvements and collaborate with cross-functional teams to implement solutions • Meet and exceed established performance targets for customer satisfaction, response time, and resolution rate • Maintain accurate records of customer interactions and transactions using CRM software • Contribute to a positive team environment through collaboration, knowledge sharing, and continuous learning February 2020 - January 2021 Retail Assistant D Mart, India • Assisted customers with product inquiries and purchases, ensuring a high level of satisfaction • Maintained store cleanliness and organization, contributing to a positive shopping environment • Worked collaboratively with team members to meet sales targets and enhance store performance • Handled cash transactions accurately, providing efficient and friendly service at the checkout • Participated in stock management, including restocking shelves and conducting inventory checks January 2020 - September 2020 Customer Service Representative Matthew from Freelance.com, India relationships with clients. My best strengths are in answering inquiries of customers addressing their worries more than anticipated to ensure that the clients are satisfied thus enhancing their loyalty too. The areas of expertise for me are strong communication skills, problem-solving abilities, and being part of client-centric team. Moreover, it is important to note that I have acquired technical experience in programming languages such as Java, C, C++, HTML, and tools like LaTeX MS-Office etc. It is always about continuous improvement and hunger for knowledge that drive me. Always seeking opportunities where my skills can help organizations while furthering my own journey is among the reasons why am so passionate about my work. Dedication, flexibility and hard work ethic make me an asset in any professional setting. WEBSITES, PORTFOLIOS AND PROFILES https://www.linkedin.com/in/vamsinaga-sai-bramarambika-ganti7a-/ LANGUAGES Telugu: First Language English: C1 Advanced Hindi: Intermediate CERTIFICATIONS • Costumer Service Level 2 certified B1 • Interacted with customers to address inquiries, provide information, and resolve issues in a timely and courteous manner • Handled a high volume of incoming calls and emails, maintaining • • • • • • • • professionalism and empathy in every interaction Escalated complex issues to appropriate departments and followed up to ensure prompt resolution Assisted in the development and implementation of customer service policies and procedures Processed and issued product orders and service upgrades for customers. Assisted customers with product-related questions, feedback and complaints. Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. Remained updated on company offerings through regular product research. Processed refunds, exchanges and service requests for customers. Followed scripts and processes to uphold brand standards. February 2019 - March 2020 Data Entry Operator & Virtual Assistant Nathan Mc Connell from Freelancer.com, India • Conducted data entry tasks, including entering customer and account data from source documents • Compiled, verified, and sorted information for computer entry, ensuring accuracy and efficiency • Managed customer spreadsheets, online records, and contact lists, responding promptly to emails and calls • Researched and requested further information to complete missing documents. • Utilised typing skills to enter data at a speed of 75 words per minute with exceptional accuracy. • Collaborated with team members to streamline data entry processes, resulting in a 20% increase in efficiency. January 2018 - January 2019 Process Associate IRCM, India • Managed patient health records and maintained medical records, both electronic and paper based • Provided exemplary customer support, demonstrating strong communication and problem-solving skills • Built Excel spreadsheets with formulas and pivot tables to collate and navigate large datasets. • Managed CRM data to create useful and accurate databases driving growth and excellent service levels. • Processed transactions and updated financial records using CRM and accounting systems with precision. EDUCATION 01/2018 Bachelor of Technology Computer Science Engineering Dr. Paul Raj Engineering College, India 01/2015 Diploma Computer Science Dr. Paul Raj Engineering College, India