Valerie Santos

VALERIE SANTOS Phone:- Email:- Dallas, TX 75235 Credited with combining operations management and project management expertise to favorably advance organizational objectives. Remarkably accomplished in planning, directing, coordinating, and supervising the delivery of operational and project assignments. Dedicated to employing management expertise to effectively streamline operations, consistently improve quality of care, and maintain an efficient and motivated team. Strategic decision maker with a clear understanding of business and financial acumen. Selected to receive the 2014 Ethics Inspired Award for the overall North Florida Division for excellence in ethics, compliance, and privacy programs. Received numerous awards for Project Eagle under the Consulting Organization. Areas of Expertise ▪ ▪ ▪ ▪ Strategic Planning Operations Management Agile Project Management Organizational Change Management ▪ ▪ ▪ ▪ Financial Management Budgets & Cost Cutting Revenue Cycle Performance Improvement ▪ ▪ ▪ ▪ Process Improvement Physician Support Leadership & Team Building Communications Key Skills Assessment AGILE PROJECT MANAGEMENT – Plan, organize, motivate, control resources, and implement procedures and protocols to achieve specific, pre-defined goals. INTERPERSONAL COMMUNICATIONS – Committed to effective interpersonal communications through the proactive exchange of knowledge, experience, and common goals to optimize productivity and achieve operational goals. TECHNICAL S KILLS – Highly proficient in Cerner Solutions, Meditech, CHCS I & II, PatientKeeper, Salesforce, Microsoft Office Suite, Webinar Management Platforms, Horizon Patient Folder, Remedy, and MUSE/ GE CENTRICITY. Professional Experience ORACLE CERNER (DALLAS , TX) 2016 – 2023 S ENIOR ENGAGEMENT OWNER (FCM) -) ▪ Managed complex client projects for multiple sites with a high degree of variability that require influence to achieve targeted outcomes for the overall VA program as the Project Manager/Scrum Master. ▪ Efficiently oversaw the execution of cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategy driven by executive leadership by applying Agile Scrum practices. ▪ Designed, build, and maintained complex project plans based on contractual commitments. S ENIOR ORGANIZATIONAL CHANGE CONSULTANT -) ▪ Created and implemented change management strategies and plans that maximized adoption, minimize resistance, and met project objectives under the Federal Change Team for Veteran Affairs (VA) EHRM project. ▪ Conducted impact analysis, assessed change readiness, and identified key stakeholders by leveraging Prosci toolkits. ▪ Provided direct support and coaching to all levels of leadership to assist teams through transitions. Identify, communicate, and escalate issues to leadership. Prepare weekly progress reports for EHRM IO. ▪ Strategically applied change management processes and tools to diagnose an organization’s culture, success factors, and barriers. REVENUE CYCLE ARCHITECT -REVENUE CYCLE CONSULTING (2016 – 2020) ▪ Successfully implemented optimization Revenue Cycle projects as the Project Manager/Scrum Master owner of the project plans within the Revenue Cycle Program. Project management across assigned projects to include project plan, resource allocations, day to day oversight and management of the working group. Valerie Santos ▪ ▪ ▪ ▪ ▪ Resume, Page 2 Primary responsible for providing clinical driven revenue cycle expertise for workflows in all areas for clients with an average daily revenue of $22M to identify potential barriers for a successful implementation across multiple projects with agile scrum practices. Enterprise support through participation in creating integrated master schedules and working with scheduling, creating testing plan, coordinating testing, and training groups for project timelines. Proactively identified revenue cycle process improvements to increase revenue in various departments to meet the revenue goals anticipated for new system implementations. Reduced operational costs by implementing best practices across various service lines that reduced denials and improved timely submission of clean claims by 20% within the first 90 days of Go-Live. Organized and improved agile practices and values which increased the productivity and overall team satisfaction by an aver of 9%. HCA, INC., W EST F LORIDA DIVISION, F LORIDA 2010 – 2016 D IRECTOR OF HEALTH I NFORMATION M ANAGEMENT AND FACILITY PRIVACY OFFICER ▪ Consistently drew upon extensive expertise to develop and implement innovative programs, strategies, ideas, and policies that ensure project standards were met while successfully streamlining billing operations for revenue with development of project plans. ▪ Maximize oversight and management of an average daily revenue over $10M for multiple facilities; credited with steadily exceeding weekly goals based upon post go-live KPIs. ▪ Designed, build, and maintained complex project plans based on contractual commitments. ▪ Effectively collaborated and liaise with other departments to drive improvements in operational planning and projects, service agreements, budgets, and revenue cycle workflow processes. PHYSICIAN S UPPORT - IS TEAM (2010 – 2011) ▪ Developed, managed, and maintained strong, long-lasting relationships with over 400 accounts; directly contributed to the average daily revenue of $7.5M. ▪ Accomplished hospital objectives by seamlessly managing multiple projects, activities, and a variety of software applications to include the creation of the Work Breakdown Structure (WBS). ▪ Safeguarded high-quality process implementations while simultaneously performing risk assessments and cost control analysis, and ensuring all deliverables were completed on time and under budget. AMEDISYS HOSPICE OF FOLEY, F OLEY, AL 2008 - 2010 BUSINESS OFFICE M ANAGER ▪ Improved the coordination and management of multiple projects for electronic systems for Home Health Nursing tools and applications. ▪ Demonstrated highly skilled oversight of day-to-day operations and workflow; steadily met the agency’s annual budget of $1.2M. ▪ Efficiently managed billing while creating and implementing programs that increased productivity and morale. ADDITIONAL JOB EXPERIENCE AVAILABLE UPON REQUEST /U.S. ARMY V ETERAN/ACTIVE S ECURITY CLEARANCE Education Master of Business Administration University of Phoenix, Phoenix, AZ Bachelor of Business Administration, Healthcare and Human Resources Management American Intercontinental University, Hoffman Estates, IL, Magna Cum Laude Certified Healthcare Financial Professional (CHFP) HFMA (Healthcare Financial Management Association) Certified Revenue Cycle Representative (CRCR) HFMA (Healthcare Financial Management Association) Certified Scrum Product Owner (CSPO®) Scrum Alliance Certified Scrum Master (CSM®) Scrum Alliance