Valerie Santos

Hello, I am an experienced professional with over 25 years in Healthcare IT Consulting and Project Management. I have effectively improved healthcare revenue by applying industry knowledge for Revenue Cycle. I have experienced in both non-profit and for-profit organizations with the ability to serve in numerous roles for healthcare organizations. I am able to provide value to the client with my skill set and work ethics.

A high level summary of myself:

• Credited with combining operations management and project management expertise to favorably advance organizational objectives.
• Remarkably accomplished in planning, directing, coordinating, and supervising the delivery of operational and project deliverables.
• Dedicated to employing management expertise to effectively streamline operations, consistently improve quality of care, and maintain an efficient and motivated team.
• Strategic decision maker with a clear understanding of business and financial acumen.

Areas of Expertise:

• Strategic Planning
• Operations Management
• Agile Project Management
• Organizational Change Management
• Financial Management
• Budgets & Cost Cutting
• Employee Engagement
• Performance Improvement
• Process Improvement
• Physician Support
• Leadership & Team Building
• Communications
• Consulting
• Revenue Cycle

Accomplishments:

• Lead onsite project to implement a new hospice facility. Coordinated with all key personnel and ensured that all phases of the project were completed on time and under budget. State Inspection from State Auditors rated the deliverable as a facility that was 100% in compliance.

• Successfully implemented optimization Revenue Cycle projects as the Project Manager/Scrum Master owner of the project plans within the Revenue Cycle Program. Project management across assigned projects to include project plan, resource allocations, day to day oversight and management of the working group.

• Successful outcomes in several implementations of systems for Government facilities for inpatient and outpatient care settings in management roles.

• Improved facility expense management by analyzing the processes and implementing new and efficient polices at the facility by measuring KPIs from baseline metrics.

• Reduced operational costs by implementing best practices across various service lines that reduced denials and improved timely submission of clean claims by 20% within the first 90 days of new implementations.