Valerie Pastrana

GRACE VALERIE PASTRANA Address : 6763 Orchids St. San dionisio Paranaque Contact no. : - E-mail address : - OBJECTIVE To hold a customer service representative role where I could fully utilize the education, training and values that I have obtained through years of experience in the customer service industry. QUALIFICATIONS Work Experience/Qualifications: More than 5 years of work experience in customer service Strong ability to adhere and maintain defined high standards   of service and hospitality at all times. Strong English oral and written communication skills. Excellent computer and keyboarding skills. Strong organizational skills and the profound ability to handle customers in a patient way. Exceptional interpersonal skills with a "customer first" mentality. Strong attention to detail and great problem solving skills. Exceptional ability to work in teams with individuals of diverse backgrounds Has a passion for success and always have a positive working attitude. WORK EXPERIENCE PINACCLE CREDIT SERVICES SINGAPORE (Jan 2013 – July 2013) 27 Tai Seng Ave Singapore Position: Credit Control Officer Provides Tele-collection for DBS Bank. Chasing debt by telephone and email and reducing debtor days. Processing and generating remind letters and monthly statement Working to strict monthly and annually collections targets. TELEPERFORMANCE SINGAPORE (June 2011 – Nov 2012) 29 Tai Seng Ave Singapore Department : Johnson & Johnsons / Canon / Senoko Energy Position : Customer Service Executive Johnson & Johnsons Conducts survey for ECPs regarding upcoming promotions. Generates a comprehensive daily/weekly/monthly report of current market trends. Keying Orders for Johnsons & Johnsons Contact lenses. . Canon Provides information to customers regarding inquiries on current product and directs potential buyers to certified retailers where they can get the product from. Scheduling appointments for account executives regarding potential lease/purchase of Canon copiers and medical equipment. Attends to customer enquiries regarding Canon promotions during IT shows, providing precise and useful information to possible buyers. Generates a comprehensive daily/weekly/monthly report of call volumes and other data. Senoko Energy Attend to user's email/phone billing enquiries regarding Senoko Energy service. Conducts follow-up calls to remind users to settle their outstanding balance with Senoko. Generates a comprehensive daily/weekly/monthly report of call volumes and other data. Provides admistrative assistance to clients from Senoko energy remotely. TELETECH (May 2007– September 2010) Building F, SM Corporate Offices, 1000 Bay Boulevard, SM Central Business Park Bay City, Pasay City 1300 Philippines Department : Best Western International Position : Customer Service Executive Responsible for processing room reservation by fax, phone, email and mail. Accepting and keeping records of advanced deposits on reservations. Checking for the guarantees of credit cards used in reservations. Follow company procedures to change or cancel reservations. Negotiates rates and up sell room reservations to maximizing revenues. Responds to telephone inquiries and reservation requests by explaining product and service options. Computes and records all special room requests and informs the front desk staff in order to ensure follow-through and guest satisfaction. EDUCATIONAL BACKGROUND TertiaryThe Philippine Women's University Bachelor of Science in Hotel & Restaurant Management Taft Avenue, Manila (2003 – 2006) Philippines SecondaryLycee d' Regis Marie Dr, A. Santos Avenue Paranaque City (1999 – 2003) Philippines PrimarySt. Paul College Paranaque La Huerta, Paranaque City Philippines CHARACTER REFERENCES Alleli Conde (manager) Account Manager – Teleperformance Singapore (-