Valeria Urbaneja

Valeria Urbaneja - Customer Service and Administrative Specialist PROFESSIONAL PROFILE Administrative management specialist with 4 years of experience in customer service, digital support, supervision of accounting processes, and preparation of strategic reports. Advanced knowledge of CRM systems and office tools to optimize client management and decision-making. Recognized for proactivity, organizational skills, and a strong focus on continuously improving customer experience. WORK EXPERIENCE Bebecitos en Linea Oriente​ Venezuela Administrative Coordinator ​ July 2023 - May 2025 ●​ Prepared detailed reports on team performance, providing key data for decision-making. ●​ Provided direct support to public entities and suppliers, strengthening institutional relationships. ●​ Maintained accurate and organized accounting records, facilitating internal audits. ●​ Managed accounts receivable and payable digitally, recording financial transactions. Bebecitos en Linea Oriente​ Venezuela Customer Service and Digital Sales​ March 2022 - June 2023 ●​ Handled and managed online purchases through platforms such as WhatsApp Business, Facebook Marketplace, and Mercado Libre, ensuring a smooth customer experience. ●​ Created and managed product listings, optimizing content to maximize reach and sales visibility. ●​ Provided proactive customer support, resolving inquiries and guiding clients through the purchasing process to ensure full satisfaction. IUTECP​ Venezuela Customer Service​ October 2021 - February 2022 ●​ Advised prospective students both in-person and virtually, providing detailed information about academic offerings and admission requirements. ●​ Provided online support to active students, responding to inquiries regarding their administrative and academic status. EDUCATION Universidad de Oriente (UDO)​ Public Administration​ Anzoátegui, Venezuela 2027 LANGUAGES, SKILLS & SOFTWARES Languages: ●​ Inglés: B1 ●​ Castellano: Nativo Skills: Customer inquiries resolution | Online purchase management | Customer retention | Content optimization | Cross-selling | Assertive communication | Time management & organization | Adaptability & flexibility | Initiative & productivity | Teamwork Softwares: Slack | Trello | CRM | Whatsapp Business | Google Workspace | Odoo | Zoom | Facebook Marketplace