Valeria Rodriguez

Valeria Rodríguez Barberena Madrid ,Spain, 28023 - Systems engineer with a Master's degree in Informatics Engineering and with more than 5 years of work experience in IT department in my home country and abroad. Always working on the side of customers to offer an excellent service. In search of new opportunities that allow me to help companies to meet their goals and improve my skills to face new professional challenges. - linkedin.com/in/va lerodriguez/ Languages Spanish: English: Native Bilingual EDUCATION Universidad Carlos III Madrid Master in Informatics Engineering Madrid, Spain September 2012 – October 2014 Universidad Americana (UAM) Systems Engineer Managua, Nicaragua January 2007 – July 2012 CERTIFICATIONS Salesforce Certified Administrator (SCA) WORK EXPERIENCE Cloudfig Salesforce Administrator • • • • • • Sept 2021 - May 2022 Implemented rules, quick actions, flow per business requirement. Created development org for testing. Execute dataloads Reports, dashboards creation Profile users, permission sets Setup new fields, layouts, custom objects, lookup and master-detail relationships on the objects. Freelancer Salesforce Administrator • • • July 2021 - Actually Setup new fields, layouts, custom objects, lookup and masterdetail relationships on the objects. Created profile, users. Created various reports (summary reports, matrix reports, pie chart, dashboards, report folders). Freelancer • • • • July 2019 - Actually Valeria Rodríguez Barberena Created documentations and traning for users Technical support Customer service representative Data import in software, data cleaning Clark Hulings Fund CRM Administrator • • • March 2020-January 2021 Manage architecture of relational CRM fields and categories according to the organization’s requirements and use cases. Ensure CRM is currently updated Automatize and create new processes Walmart Nicaragua IT Services Administrator Managua, Nicaragua • • • May 2018-July 2019 Coordinated with technicians to attend hardware tickets to stores, industrial plants, distribution center. Made sure the technical support team met the SLA. Controlled the monthly budget of the expenses. PwC Nicaragua IT Auditor Managua, Nicaragua • • • June 2016-June 2017 Reviewed the information systems used by the companies to ensure that the financial data was safe and supported. Identified risks and controls implemented in different information systems and create business processes according to the type of industry. Made recommendations and improvement opportunities SKILLS Office: Microsoft Suite, Google Suite Database manager: SQL Server OS and communications: Windows, Linux, Slack, Google Hangouts, Microsoft Teams CRM: LittleGreenLight, Zoho, Copper, Bigin, Hubspot, Salesforce Project management tools: Trello, Monday, Clickup, Asana Personal: communication skills, planning and organization, problem solving, teamwork, customer service