Valeria Rodriguez

Systems engineer with a Master's degree in Informatics Engineering and with more than 5 years of work experience in IT department in my home country and abroad. Always working on the side of customers to offer an excellent service.

I am willing to help you in the following:

• Service delivery coordination (Meeting SLAs, reaching KPIs, doing follow ups with team and customers).

• Creation and documentation of businesses processes

• CRM setup and integratons (zapier, mailchimp, spreadhseets). (Zoho, Hubspot, Copper, LittleGreenLight, Salesforce). If there is another CRM I also can help you.

• Project management tools such as Trello, Monday

• Tech support for different industries making sure to answer all questions needed to clients