Valentina Dcosta

Valentina Dcosta Phone: +91-XXXXXXX Email: available upon request Location: Mumbai, India (IST time zone) BACK OFFICE EXECUTIVE/CONTENT WRITER/VIRTUAL ASSISTANT Detail-oriented and resourceful professional with 9+ years of experience supporting remote teams in content management, administrative coordination, and client communications. Adept at organizing data, managing documentation, and keeping workflows smooth and error-free. Known for adaptability, clear communication, and an intuitive grasp of tech platforms that support efficient back-office operations. Quick to learn new systems, and proactive in streamlining day-to-day operations to free up leadership bandwidth. SKILLS Remote Administrative Support Email/Calendar Management Copywriting for Web and Socials Professional Emailing Research & Documentation Content Management Systems AI Tools for Content Creation Attention to Detail Time Management Client Interaction & Follow-Ups Basic HTML & Web Formatting Proactive and self-motivated File Organization (Google Sheets, Notion) Remote Work Adaptability CRM Platforms: Salesforce, HubSpot, Zoho, PROFESSIONAL EXPERIENCE Pen Paper Dreams Aug 2024 - June 2025 Remote Content Writer & Admin Support Created engaging product and travel deal content for global platforms Updated listings via WPS and coordinated merchant communications Maintained content accuracy in Google Sheets and backend data via Salesforce & HubSpot CourseHorse Sept 2015 - Sept 2023 Content Writer/Administrative Assistant Drafted course descriptions for education and lifestyle niches Scheduled and updated provider classes in Zoho Supported cross-team communication via Slack and backend formatting June 2014 - Jan 2015 Lexvia Inc. Legal Analyst (Documentation & Indexing) Indexed case files, summarized EBT transcripts, and proofread litigation materials Handled confidential documents with accuracy and discretion June 2013 - May 2014 Distinct Securities Administrative Assistant (Finance Team) Created invoices via QuickBooks and handled client correspondence Coordinated insurance documentation and vendor follow-ups EDUCATION & CERTIFICATIONS Bachelor of Commerce Majors: Banking & Insurance St. Andrews College of Arts, Science & Commerce CERTIFICATIONS SEO Certification from Hubspot Academy Pursuing Google Data Analytics Professional Certificate from Coursera