Valentina Dcosta

Valentina Dcosta Mumbai, India (IST) Contact details upon request PROFESSIONAL SUMMARY Operations and Administrative Specialist with 10+ years of experience supporting global teams across the US and UK in remote environments. Skilled in CRM management, backend operations, workflow coordination, and data handling, with a strong focus on accuracy and efficiency. Experienced in managing CMS platforms, coordinating cross-functional teams, and maintaining organised systems in fast-paced settings. Adept at handling non-voice communication, documentation, and process optimisation to ensure smooth day-to-day operations. SKILLS CRM Management (Salesforce, HubSpot, Zoho) Documentation & Process Handling SEO Basics & Optimisation (HubSpot Certified) Customer Service & First Point of Contact Support Spreadsheets & Online Record Keeping (Google Sheets, Excel) Remote Work Adaptability & Tech Readiness CRM Platforms: Salesforce, HubSpot, Zoho CMS Management: WPS, Shopify, Proprietary Systems Team Communication Tools (Slack, Zoom) Market Research & Data Compilation Time Management & Task Prioritisation Data Entry & Backend Operations Ad Hoc Administrative Support Scheduling & Workflow Coordination Shopify Backend Order Management Copywriting, Proofreading & Quality Check AI Content Editing (HTML tags & Grammar) Invoice & Finance Support (QuickBooks) Pen Paper Dreams – Content Writer/Editor & Administrative Support (Remote) Aug 2024 - Apr 2026 Managed backend operations including product uploads, CSV updates, and listing management using CMS platforms Maintained and updated CRM systems (Salesforce, HubSpot), ensuring accurate and up-to-date records Coordinated with merchants via email to gather product details and ensure timely updates Handled scheduling and workflow updates to support smooth operational processes Edited and formatted AI-generated content, ensuring accuracy, consistency, and proper HTML structure Managed data using Google Sheets, maintaining high levels of accuracy and organisation CourseHorse – Content Writer / Admin. & Operations Coordinator (Remote) Sept 2015 - Sept 2023 Managed and optimised 200+ provider profiles using Zoho CRM Coordinated scheduling and backend operations for course listings and provider management Maintained structured documentation and organised backend files for remote teams Conducted data validation and platform checks to ensure accuracy and consistency Collaborated with cross-functional teams via Slack and email to streamline workflows Generated leads and supported onboarding of new providers Provided non-voice support and handled internal queries efficiently Lexvia Inc. – Documentation & Operations Support Indexed and organised high-volume legal documentation for efficient retrieval Processed and proofread legal documents to ensure accuracy and compliance Summarised EBT transcripts for clarity and usability Maintained confidential records with a high level of accuracy and discretion June 2014 - Jan 2015 Distinct Securities – Administrative & Finance Support June 2013 - May 2014 Generated invoices and maintained financial records using QuickBooks Processed billing claims and ensured complete documentation for submissions Conducted insurance eligibility checks and managed claim submissions Handled client communication and administrative coordination tasks Short-Term Projects Storytailor – Proofreader (Remote, 2025) Proofread and refined content for accuracy, grammar, and consistency. Ensured error-free documentation aligned with client standards. Barfia UK – Virtual Assistant (Remote,-) Managed Shopify backend operations and order processing Handled customer email queries and provided non-voice support Assisted with administrative tasks to ensure smooth daily operations EDUCATION & CERTIFICATIONS Bachelor of Commerce Majors: Banking & Insurance St. Andrews College of Arts, Science & Commerce Technical Setup / Remote Work Readiness • High-speed wired internet with backup connection • Power backup for uninterrupted work • Primary and secondary laptops available (i5+) • USB noise-cancelling headset • Fully remote-ready CERTIFICATION SEO Certification from Hubspot Academy Microsoft Office Suite (Advanced)