Valentina Dcosta

I am an operations and administrative specialist with over 10 years of professional experience supporting global teams across the US and UK in remote environments. My career spans content, legal, finance, and operations, giving me the ability to combine structured execution with attention to detail and clear communication. I specialise in backend operations, CRM management, workflow coordination, and document processing, ensuring smooth day‑to‑day processes and accurate data handling.

Professional Experience

• Pen Paper Dreams (Aug 2024 – Apr 2026): Managed backend operations including product uploads, CSV updates, and listing management using CMS platforms. Maintained CRM systems (Salesforce, HubSpot), coordinated with merchants via email, and edited AI‑generated content with proper HTML formatting.
• CourseHorse (Sept 2015 – Sept 2023): Optimised 200+ provider profiles in Zoho CRM, coordinated scheduling and backend operations, validated data, and supported lead generation and onboarding. Collaborated with cross‑functional teams via Slack and email to streamline workflows.
• Barfia UK (2025 – 2026): Handled Shopify backend operations, order processing, and customer email queries. Provided administrative support to ensure smooth daily operations.
• Storytailor (2025): Proofread and refined content for accuracy, grammar, and consistency, ensuring error‑free documentation aligned with client standards.
• Lexvia Inc. (2014 – 2015): Indexed and organised high‑volume legal documentation, proofread legal documents, and summarised transcripts for clarity.
• Distinct Securities (2013 – 2014): Generated invoices, processed billing claims, conducted insurance eligibility checks, and managed client communication.

Core Skills & Services Offered

• CRM Management (Salesforce, HubSpot, Zoho)
• CMS Management (WordPress, Shopify, proprietary systems)
• Document formatting, proofreading, and process handling
• Data entry and backend operations (Google Sheets, Excel)
• Workflow coordination and scheduling
• Market research and reporting
• Administrative support and client communication
• Shopify backend order management
• Invoice and finance support (QuickBooks)

Remote Work Readiness

I am fully remote‑ready with a primary laptop (Intel i5+) and a spare backup laptop to ensure continuity in case of hardware issues. My internet setup includes a high‑speed wired connection with a backup line, guaranteeing seamless communication and workflow even during outages. I also maintain a power backup system to handle electricity interruptions, ensuring deadlines are never compromised. For communication, I use a USB noise‑cancelling headset for clear audio during virtual meetings, and I maintain organised digital filing systems to support efficient collaboration.

This combination of professional experience, technical readiness, and proactive problem‑solving makes me a reliable partner for remote teams. I take ownership of my work, adapt quickly to new systems, and consistently deliver results that support business growth and operational efficiency. My ability to combine structured execution with flexibility ensures that I can handle both routine tasks and unexpected challenges with confidence.