Valary Atieno Oluoch

valary atieno oluoch Kisumu, Kenya | - |-| Virtual Assistant & Administrative Professional with 5+ years of experience supporting executives, managing operations, and delivering outstanding customer service. Skilled in streamlining office workflows, handling client communication, and managing data with 100% accuracy. Proficient in tools such as MS Office, Google Workspace, Asana, and Trello. Adept at balancing multiple priorities, meeting deadlines, and providing reliable virtual support to help businesses save time, stay organized, and scale efficiently. Education Bachelor of Science in Business Management – Finance and Banking | University of Eldoret Degree obtained November 2015 High School Diploma – KCSE (B plain) | Nyakach Girls High School Diploma obtained November 2010 Experience Virtual Assistant and Admin | Freelance, Remote January 2022– Present • Supported 5+ international clients monthly with inbox management, scheduling, and customer communication, reducing response times by 30%. • Conducted detailed online research and compiled reports to guide business decisions. Offered data entry services, ensuring accurate input and management of information in spreadsheets, CRMs, and databases. • Organized 100+ client files and records, improving efficiency and document retrieval. Handled social media account management, including content scheduling, posting, and engagement tracking. • Managed social media scheduling and engagement, increasing online visibility for clients by up to 20%. • Utilized project management tools (Asana, Trello, Google Workspace) to track tasks and ensure 100% on-time delivery. Office Admin | Inuka Africa Microfinance | Nairobi, Kenya (On-site) July 2017– September 2019 • Processed 200+ loan applications monthly, ensuring accuracy and compliance with confidentiality standards. • Maintained financial and client records, generating daily reports with 100% accuracy. • Handled client inquiries via phone, email, and in person, resolving 90% of issues on first contact. • Supported client retention by providing financial literacy, guidance and timely account follow-ups. Skills • Technical: MS Office Suite, Google Workspace Trello, Asana, CRM tools, social media management Data entry and record keeping • Communication: Customer service Professional email handling Client relations Team collaboration • Other: Time management, confidentiality, adaptability, problem-solving REFERENCES Available upon request