UZOAMAKA EJIAGWA
VIRTUAL ASSISTANT||CUSTOMER SERVICE
REPRESENTATIVE
Abuja, Nigeria ||-|LinkedIN
SUMMARY
Virtual Assistant and Customer Service professional with extensive experience managing complex
administrative tasks, optimizing workflow efficiency, and providing exceptional support across
multiple communication channels. Proficient in CRM systems, data management, and technical
troubleshooting, with a proven ability to resolve customer issues promptly while ensuring
satisfaction and loyalty. Known for strategic time management, problem-solving acumen, and a
keen ability to adapt to the evolving needs of executives and clients. Dedicated to driving
operational excellence, enhancing productivity, and fostering long-term business relationships to
support organizational success.
SKILLS
▪Customer Relationship Management (CRM) ▪Phone Support & Troubleshooting ▪Data Entry
& Management ▪Time Management & Scheduling ▪Email & Chat Support ▪Administrative
Virtual Assistance ▪Sales Support ▪Multi-Channel Support ▪Problem Resolution & Escalation
Management ▪Technical Support▪Technical Skills: Zendesk, Freshdesk, Slack, HubSpot, Tildo,
Pipedrive, Zoho CRM, Zoho desk, Zoho books, Trello, Asana, Calendly, Zoom, Google
Workspace, Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Administrative Assistant
05/2023 – 12/2024
Rare Concept Fitness Centre – Abuja
● Managed over 150 client inquiries weekly and increased engagement rates by 20% through
effective communication and problem resolution.
● Enhanced social media presence by 35% by crafting and deploying targeted campaigns for
events and promotions.
● Streamlined virtual training access and ensured operational continuity and client
satisfaction.
● Developed retention-focused outreach strategies, resulting in elevated client loyalty
metrics.
Administrative Assistant
03/2021 – 07/2023
Property Guild and Utilities Service Limited – Abuja
● Facilitated over 200 monthly communications and boosted operational efficiency by 25%
through streamlined workflows.
● Organized and managed schedules for 50+ monthly meetings and enhanced executive
productivity by 30%.
● Oversaw and maintained compliance for over 100 sales documentation records.
● Strengthened client retention through proactive engagement and tailored follow-ups.
Sales/Customer Service Representative
02/2019 – 04/2020
United Surgical Limited
● Exceeded monthly sales targets by 10%, contributing to a 20% annual revenue growth
through strategic client acquisition.
● Resolved over 300 client inquiries monthly and achieved a 25% increase in customer
satisfaction ratings.
● Generated comprehensive client reports to inform strategic decisions and improve service
offerings.
● Built lasting client relationships through personalized service and proactive engagement.
Receptionist
03/2016 – 04/2018
Donike Digital Group
● Delivered precise information to over 200 clients weekly, enhancing client satisfaction by
15%.
● Scheduled over 80 appointments monthly, improving organisational efficiency by 20%.
● Maintained 100% data accuracy in appointment records and ensured seamless
administrative operations.
● Created a welcoming and professional environment, contributing to elevated customer
experience scores.
Prior Experience:
Teacher Distinction International Schools – Abuja 09/2013 –10/2015
KEY ACHIEVEMENTS
● Enhanced Operational Efficiency: Streamlined administrative processes and automated
routine tasks, significantly reducing turnaround time and increasing overall productivity.
● Improved Customer Satisfaction: Delivered personalised and 100% responsive customer
service, increasing customer satisfaction and retention rates.
● Optimised Scheduling & Coordination: Managed complex calendars, meetings, and
appointments for executives and clients, ensured seamless coordination and prevented
scheduling conflicts.
● Data Management & Reporting: Organized and maintained customer data precisely,
generated regular reports that informed business decisions and improved service delivery
outcomes.
EDUCATION & CERTIFICATION
Bachelor of Science in Microbiology| 2009
Anambra State University - Uli
● Virtual Assistant Program - African Leadership Group | 2022
● Hands-on Project Management (HOPM)
REFERENCES
Available on Request
