Uzoamaka Ejiagwa

I am a dynamic and results-oriented Virtual Assistant and Customer Service Representative with a passion for delivering exceptional support, tackling complex tasks with confidence, and creating meaningful client experiences. With a diverse career spanning industries like fitness, real estate, healthcare, and education, I combine technical expertise with a friendly, solution-driven approach to achieve outstanding results.

Proficient in CRM platforms such as Zendesk, Freshdesk, HubSpot, and Zoho CRM, I excel in providing seamless multi-channel support across phone, email, and chat. My expertise with tools like Trello, Asana, Calendly, and Google Workspace allows me to handle scheduling, project coordination, and data management with precision and efficiency

In my previous experience, I managed over 150 client inquiries weekly, boosting engagement rates by 20% and enhancing social media presence by 35% through creative campaigns. My contributions strengthened client loyalty and ensured smooth virtual operations. I also improved operational processes by 25%, coordinated over 50 monthly meetings, and maintained compliance with extensive documentation, driving greater efficiency and organization.

In another role, I exceeded sales targets, contributing to a 20% annual revenue increase. I managed over 300 client inquiries monthly, achieving a 25% rise in customer satisfaction. Additionally, I provided detailed client reports that supported strategic decision-making and improved service offerings.

My earlier positions further honed my organizational skills and demonstrated my ability to create productive, welcoming environments, consistently delivering exceptional results in every role I’ve held.